Casago Help and FAQ
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We are a full-service management and vacation rental company, with homes in some of the top vacation destinations within Mexico and The United States. We optimize your ROI while making the guest experience one that is memorable and to which guests will want to return. We are headquartered in Scottsdale, Arizona. Our extensive experience in property management can be put to use for you.
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Yes, we have a team that manages bookings at our lovely condos, villas, beach houses and other unique properties.
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We manage properties in some of the most beautiful settings The following are a few areas where you might find one of our vacation rentals.
and much more.
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We manage all the details of renting your property and keeping it ready for the next guest. As a vacation rental homeowner, you want to be assured that your property is in good hands. We handle everything, including writing the property listing, taking exciting photos of your home, marketing it effectively using cutting-edge technology, and coordinating guests and their stays.
Our professional housekeepers will keep the rental ready, and our vendors, such as pool service, groundskeepers, and sub-contractors will ensure that 24/7 support is provided for guests. We use only reputable vendors and tradesmen to ensure your peace of mind as well as that of the guests.
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Yes, we are BBB A+ Rated and offer financial transparency to all our rental partners. With the use of our veteran team and prompt management, our mission is to provide the highest level of customer satisfaction.
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When you partner with us, you are free to go in and out of the vacation rental program as you wish. We do ask that you give 30 days notice, however, if you choose to have your home unlisted. We can send you a copy of the agreement if you wish to look it over before signing.
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Casago will collect any required taxes and put them into an owner escrow-type account; we will remit them for you. Since all reservations have taxes added to the rental price, and you will not need to send us funds to cover those taxes.
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It is very easy to begin. First you meet with our General Manager for the market location. They will begin by collecting your information, making an inspection of your home, photographing the property and writing the property listing. We will shoot photos, create an exciting listing and activate advertising through our cutting edge technology and marketing strategies. Within a few weeks, reservations should begin to come in, if the home is rental-ready.
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Yes, we would be happy to. We know what a successful vacation rental is and can help with upgrades or rental permits or other facets of turning your home into a vacation rental. We want our partners to experience peace-of-mind when they work with us.
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Yes, you will be providing furniture, appliances, dinnerware and cookware. We supply the linens for the beds as well as towels. We will also install a wireless internet router and everyday items such as batteries and light bulbs. We encourage you to have a well-decorated home, since renters want to relax amidst beautiful surroundings. The better-decorated home not only shows well but rents more easily.
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That decision is up to you. We do charge our guests an additional non-refundable fee for up to 2 pets. This is added to the rent, and the majority goes to the homeowner. The fee is to ensure that the home is fully cleaned. Damage by the pet will be taken out of the deposit.
Just so you know: If the guest has a service animal and you do not allow pets, we are not permitted to prohibit that animal.
Our property management company team can answer any other questions that you might have. We want you to know that your investment property will be in good hands and that we are committed and dedicated to providing premier service for guests and property owners of vacation rentals alike. If you have more questions, feel free to contact us; we are here for you.