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“Casago has always been committed to delivering personalized, locally-empowered service to homeowners, and exceptional experiences to guests. We’re excited to merge with Vacasa, a company that shares our dedication to excellence.” Steve Schwab, CEO & Founder
It started with the simple idea that the owner’s best interest should always be our main focus, and it has grown to become our passion and the guiding principle behind everything we do and stand for. Each of our team members is trained to see themselves first and foremost as the owner’s advocate, and to make every decision from this singular mindset.
Casago makes it easy and stress-free to rent my units!
I honestly feel that the staff cares about my satisfaction and cares about my units. The quantity and quality of my bookings have increased. My income is up and if there is ever an issue, it can be addressed and responded to in a professional manner.
Casago and Vacasa completed their merger on May 1, 2025, and will now operate as a combined company. We could not be more excited to join two prominent leaders in the vacation rental industry to bring unmatched local property management services to vacation rental owners in the U.S. and beyond.
Casago and Vacasa will now manage approximately 43,000 vacation homes across North America, Belize and Costa Rica. As an owner, you’ll enjoy the advantages of a scaled, international brand, supported by empowered local teams committed to establishing stable, long-term relationships and responding promptly to your needs.
Casago brings over two decades of industry experience and an exceptional track record:
• Owner-centric excellence: According to Comparent.com, the largest directory and review platform of professional vacation rental managers worldwide, Casago boasts an impressive 5.0-star average rating from homeowners, reflecting their exceptional owner-focused approach. Additionally, Casago has been honored with Comparent’s Market Leader Badge, awarded to the top 10% of professional vacation rental managers.
• Guest satisfaction: Outstanding ratings, with an average of 4.8 stars on Airbnb and 4.7 stars on VRBO, demonstrating Casago’s commitment to delivering outstanding guest experiences.
• Lasting local relationships: The average local operating partner (the franchisee) has been with Casago for years if not over a decade.
• Top-performing local operating partners: Nearly 95% of U.S.-based local operating partners are Airbnb Superhosts or VRBO Premier Partners, or both.
Casago is a premier vacation rental management company with Airbnb Superhost status managing over 5,000 properties across 72 destinations in the U.S., Mexico, Costa Rica and the Caribbean. Founded and led by Steve Schwab in 2001, Casago has served millions of guests with its warm and professional approach. Casago stands out in the industry by offering comprehensive property management services in both a company-led and franchise model for individual homeowners and HOAs. These services include marketing, guest services, maintenance, and housekeeping. The Casago franchise model combines an international brand name along with local entrepreneurs who thrive while benefiting from Casago's industry expertise, advanced technology, and established brand reputation. Known for its commitment to both operational excellence and social responsibility, Casago is a leader in delivering exceptional guest experiences while driving success for property owners and partners.
Casago is headquartered in Scottsdale, Arizona, with franchise locations locally owned and operated in over 72 destinations across the U.S., Mexico, Costa Rica and Aruba. Its geographic footprint includes vacation destinations in areas such as:
• The U.S.: Cities in Arizona, California, Colorado, Texas, Florida, and other prominent vacation spots.
• Mexico: Popular beach destinations like Puerto Peñasco (Rocky Point), Cabo San Lucas, Cancun, Puerto Vallarta, and more.
Casago's extensive network is designed to serve vacation rental owners and guests in some of the most desirable locations in North America, offering a seamless property management experience across a diverse range of markets.
As of May 2025, Casago franchisees manage nearly 5,000 vacation rental properties across 72 destinations over four countries.
Casago franchisees manage a diverse range of luxury and upper mid-tier properties such as single family homes, condos, luxury villas, townhomes, in a diverse geographic portfolio.
Founded in 2001 by Steve Schwab, Casago has evolved from its roots in Puerto Peñasco, Mexico. Casago has extensive experience working with resorts, HOAs, and individual property owners to earn our reputation as a trusted partner in managing short-term rentals and vacation properties.
Casago has successfully expanded through its franchise model, empowering local entrepreneurs to leverage its tools, technology, and expertise. This model allows Casago to deliver consistent service quality while adapting to the unique needs of local markets.
Over the years, Casago franchisees have served millions of guests, developing deep expertise in delivering memorable vacation experiences. With its decades of experience, proprietary tools, and dedication to operational excellence, Casago has established itself as a leader in the vacation rental management industry.
Casago believes that having a locally owned and operated property management company, combined with the support of a national brand, provides a higher level of support and care for homeowners, guests and the community itself.
Having local franchise owners deeply connected to their local areas encourages responsible stewardship for homes and meaningful relationships with our homeowners, along with an elevated hospitality experience for our guests. Having a business owner who loves and is part of the fabric of their community helps keep those operators accountable to their community instead of using their communities.
This local ownership, enabled by enterprise support, technology and an internationally recognized brand creates a synergistic ecosystem that we believe is the most advantageous approach for property owners.
The franchise model allows both new and existing property managers to manage their vacation rental business using the Casago brand and systems, while remaining locally owned and operated. Our franchisees benefit from our established reputation, technology platform, training and support, and our international brand while maintaining full control of their local operations.
Casago enjoys some of the highest homeowner ratings and retention across the industry. Check out our homeowner testimonials found here: https://casago.com/success-stories/.
Casago consistently ranks among the highest-rated vacation rental management companies in the industry. According to Comparent.com, Casago boasts an impressive 4.9-star rating from homeowners. Guest ratings are equally strong, with 4.8 stars on Airbnb, and 4.7 stars on Vrbo.
In recognition of its excellence, Casago has been honored with Comparent’s Market Leader Badge, awarded to the top 10% of professional vacation rental managers.
For more information, visit Casago’s Comparent page here: https://comparent.com/united-states/scottsdale/casago-corporate.
Your property will continue to be operated by the local team that you’ve come to know from Vacasa, as we believe that they are one of the most valuable resources in this merger. As we look to find local franchise owners, we will ensure that you continue to receive the same great service you have always received. Your property will be managed seamlessly during and after the transition and no action is needed on your behalf at this time.
Your management agreement with Vacasa will not change as a result of the closing of the merger with Casago.
The closing of the merger with Casago will have no impact on any reservations currently on your calendar.
Nothing will change as a result of the merger with Casago closing. We expect your local and Regional Owner Success contacts to remain unchanged.
We plan on retaining all operational team members.
The combined company is committed to providing the same high standards of service across all of its locations, and to making improvements where we see opportunities to do so.
No.
No.
While there are no restrictions required by the combined company, it is important to understand that personal use of the property during peak times may impact your annual revenue. It’s important to try to manage your personal stays in accordance with your income goals of the property.
All owner payouts and financial reporting will continue seamlessly for our homeowners. The schedule for homeowner reports, statements, and 1099 reporting will remain unchanged.
No.
Please continue to contact your local management team or your Regional Owner Success team with questions. Contact information can be found in your Owner Portal.
Your home will continue to be listed with all of the OTAs (Airbnb, Vrbo, Booking.com) on which it is currently listed, as well as on Vacasa.com. As we integrate the operations, we intend to list Vacasa homes on Casago.com as well.
It's important to know that Vacasa.com, which historically drives ⅓ of the traffic, will continue to operate unobstructed to continue generating a significant benefit to our homeowners.
Casago believes that revenue management is a team sport. We train our local teams from the ground up to be familiar with revenue management in order to provide feedback to our revenue managers. We also believe that the homeowner is part of this team and must be able to provide feedback and have conversations on strategy and pricing as it relates to the overarching industry and market trends to achieve the homeowner’s revenue goals on their property.
As part of the integration of the two businesses, Casago and Vacasa will work toward developing the best-in-class revenue management platform for homeowners and generate strategies that align with a homeowner’s goals for their properties.
Casago has high standards for those who become franchise partners in ensuring our goals, principles, and ability are aligned to create a consistent quality of operators under our brand. Linked here is our CREDO and if you believe that these principles align with ours, please call us — we’d love to have a discussion with you.
Yes, Guestworks will still be offered by Vacasa. In the case that a Vacasa market is sold to a Casago franchise, Guestworks owners will not fold into the franchise and may still continue as a Guestworks owner.