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At Casago, our commitment to homeowners is rooted in our Owner-Centric™ philosophy. This means:
• Advocacy: We act in the best interest of our homeowners, ensuring their properties are managed with care and professionalism.
• Transparency: Homeowners receive clear, detailed reports on bookings, maintenance, and financials, eliminating surprises.
• Stewardship: We treat each property as if it were our own, maintaining high standards of cleanliness and upkeep.
• Communication: Our team provides consistent updates and is always available to address any concerns.
• Revenue Optimization: Through strategic marketing and dynamic pricing, we aim to maximize your property’s earning potential.
Casago is ideal for:
•Absentee Owners: Those who live far from their rental properties and need a trusted local team.
•Second-Home Vacationers: Individuals who use their property occasionally and wish to generate income when not in use.
•Real Estate Investors: Owners with multiple properties seeking professional management to maximize returns.
•First-Time Short-Term Rental Owners: New entrants to the vacation rental market who require guidance and comprehensive services.
Casago stands out due to our:
• Owner-Centric™ Approach: Prioritizing homeowner interests in every decision.
•Comprehensive Services: Offering end-to-end management, from marketing to maintenance.
•Local Expertise: Teams on the ground in each market, ensuring personalized and responsive service.
•Advanced Technology: Providing homeowners with real-time access to bookings, financials, and property status.
•Proven Track Record: Over 20 years of experience managing properties across the U.S., Mexico, and beyond.
Our Owner-Centric™ model is the foundation of Casago’s operations. Daily manifestations include:
•Personalized Service: Tailoring strategies to meet individual homeowner goals.
•Proactive Communication: Regular updates and prompt responses to inquiries.
•Quality Assurance: Routine inspections and maintenance to uphold property standards.
•Financial Transparency: Detailed monthly statements and access to real-time data.
•Continuous Improvement: Seeking homeowner feedback to enhance our services continually.
Casago fosters a culture that is:
•Warm and Welcoming: Building genuine relationships with homeowners and guests.
•Professional: Upholding high standards in all aspects of property management.
•Collaborative: Working closely with homeowners to achieve shared goals.
•Innovative: Embracing technology and new ideas to enhance service delivery.
•Community-Oriented: Engaging with local communities to support sustainable tourism.
Casago offers a truly turnkey solution, including:
• Professional photography and listing creation
• Revenue management and dynamic pricing
• OTA (Airbnb, Vrbo, Booking.com, etc.) distribution and optimization
• Guest communication and support (pre-, during, and post-stay)
• Housekeeping, laundry, and full turnover services
• Maintenance coordination and quality inspections
• Owner portal with real-time performance data
• Local hospitality and concierge support
• Tax collection and remittance (where applicable)
Note: Each local Casago office is locally owned and operated. Please check with your locally owned operator for details and specifics to what they offer.
Yes, in some markets. It’s important to understand that each Casago office is locally owned by an operator who cares deeply about the community. This allows us to offer personalized services in some cases. Please reach out to your local Casago office for more details.
Casago employs professional, trained housekeeping teams who follow a multi-point checklist. We inspect every home after each clean to ensure it meets our Orange Standard. Linens are commercially laundered, and supplies are restocked based on guest expectations for that region or resort.
Yes, in some markets. It’s important to understand that each Casago office is locally owned by an operator who cares deeply about the community. This allows us to offer personalized services in some cases. Please reach out to your local Casago office for more details.
Casago handles maintenance using local, vetted professionals or in-house teams. Routine maintenance is approved and paid for by the homeowner, while guest-caused damage is billed to the guest. All maintenance includes photo documentation and cost transparency. Safety issues are addressed immediately.
Yes. We can manage all recurring services on your behalf. This includes paying utility bills, setting up service providers, and maintaining internet/WiFi, pest control, HVAC tune-ups, and more. You’ll receive a single, itemized owner statement for easy tracking.
Absolutely. Our local teams are experts in city, county, and HOA regulations. We help homeowners acquire the correct short-term rental licenses, pay required fees, and ensure compliance with local laws so you’re protected.
Depending on the location, Casago offers in-person check-in, concierge desks, activity booking, grocery stocking, beach equipment rentals, transportation coordination, and more. Many resorts have a 24/7 guest services team to ensure every arrival feels like a VIP experience. For individual homes service may vary by location. It’s important to understand that each Casago office is locally owned by an operator who cares deeply about the community. This allows us to offer personalized services in some cases. Please reach out to your local Casago office for more details.
Yes. You can block off personal stays through your homeowner portal or app.
Yes. While our specialty is vacation rentals, we also manage mid-term stays (30–90 days) and long-term leases in select markets. If your goals shift or regulations change, we’ll work with you to find the right rental model.
Yes, and we’re experts in it. We have extensive experience working within HOA guidelines and maintaining strong relationships with HOAs. Our team ensures all operations, from guest communication to on-site behavior, adhere to community rules, protecting the integrity of the neighborhood while delivering exceptional service to homeowners and guests. It’s important to make sure that your HOA allows short term rentals before we start managing the property. Call for details.
Revenue management is the art of maximizing your income while maintaining strong occupancy. Casago does this by combining cutting-edge software with boots-on-the-ground insight from our local teams. We fine-tune pricing, monitor trends daily, and optimize for both short- and long-term yield—not just high occupancy.
We use a blend of data science and local market expertise. Casago’s dynamic pricing model analyzes demand, seasonality, events, competitor rates, and booking pace to adjust pricing in real-time. We also collaborate with homeowners to align pricing strategy with their goals.
Returns vary based on location, property size, seasonality, and owner usage. However, Casago-managed properties consistently outperform self-managed and traditional management competitors due to our tech, marketing reach, and professional guest experience. We provide revenue projections during onboarding.
Fees vary by market and service level but are always transparent and clearly outlined in your agreement. There are no hidden markups, if it’s not agreed to in writing, we don’t charge it.
No. Our “No Surprises” Guarantee means what you see is what you get. All maintenance charges are documented with photos, and all expenses are broken down in your owner statement. If we didn’t communicate it up front, it doesn’t show up on your invoice.
Homeowners are paid monthly. Your owner statement includes a full breakdown of revenue, expenses, and any reimbursements due to you.
Yes. Every month, we provide a full financial statement including gross rental income, management fees, maintenance costs, commissions, and payouts. You can also view your financials in real time through your owner portal.
Occupancy rates depend on the market and season. However, our properties typically see 10–25% higher occupancy than the market average due to our proactive pricing strategy, guest experience, and marketing engine.
We use both historical data and predictive analytics to forecast demand. Tools and custom dashboards help us see booking windows, traveler behavior, and local trends. We update our revenue strategies weekly to stay ahead.
We follow platform-specific cancellation policies but always aim to retain revenue where possible. In the event of a chargeback or refund, our guest support and accounting teams work to verify the situation, respond to the platform, and protect the homeowner’s interests.
Our onboarding process is hands-on and tailored. It starts with a discovery call, followed by an in-person or virtual property walkthrough. We create a custom management plan, assist with setup or licensing, and prepare your property for listing.
This will depend on the readiness of the property and location-specific setup requirements. Homes that are already furnished and licensed can often launch even faster.
Yes. Every Casago homeowner is assigned a local Homeowner Experience Manager or Partner who knows your property and your goals. You’ll also have 24/7 access to our support team for urgent issues.
We’re proactive, not just reactive. You’ll receive regular check-ins, monthly financial reports, and real-time alerts for maintenance, bookings, or guest feedback. You can also reach out anytime; we pride ourselves on personal, responsive communication.
Absolutely. Our homeowner portal provides real-time visibility into your booking calendar, revenue performance, guest reviews, and maintenance logs. You can block personal dates, view payouts, and even download reports for your CPA.
Simply log into your owner portal and select the dates you’d like to reserve. It’s instant, and your property will no longer be bookable for those dates. If you need help, our team is happy to assist.
If you choose to sell, we’ll support you through the process. We can help with listing continuity, buyer education, and possibly even introduce interested buyers from our network.
We have 24/7 emergency protocols. Whether it’s a water leak, weather event, or urgent repair, we’ll notify you right away and take appropriate action to protect your property. You’ll receive updates as the situation evolves and a full report afterward.
From monthly newsletters to one-on-one coaching with your local manager, Casago empowers homeowners with insight. We also offer webinars, performance reviews, and ongoing strategy sessions so you’re always informed and in control.
Yes. The Casago Homeowner Portal is your digital dashboard. It provides full access to your reservations, payouts, guest reviews, property maintenance, and personal calendar blocks—all from your desktop or mobile device.
Your property will be distributed across all major booking platforms such as Airbnb, Vrbo, and Casago.com. We also list on regional and niche travel platforms, depending on the destination and guest type.
Yes. Casago is a preferred partner with all major OTAs (Online Travel Agencies). We integrate directly with their systems to manage rates, calendars, reviews, and guest communication in real time. In fact, 95% of our partners are either Premier Hosts or Preferred Host on their respective platforms.
Yes. Casago.com attracts hundreds of thousands of repeat travelers each month. We also run paid media and SEO campaigns to drive direct bookings, which means lower commission costs and higher earnings for homeowners.
Always. We hire local professionals to capture your home in its best light. This includes photography, video walkthroughs, drone shots (when allowed), and staging to create high-impact first impressions online.
Yes. We write compelling, keyword-rich descriptions tailored for each platform. Listings are optimized for search engines and guest conversions, with localized insights that highlight your property’s unique features and nearby attractions.
We manage daily pricing, respond quickly to inquiries, maintain high guest ratings, and keep listings fresh—all ranking signals that help push your property to the top. We also use custom metadata and high-performing titles and tags.
Yes. In addition to listing site traffic, Casago runs social media ads, Google PPC, and email marketing campaigns. We feature top-performing properties across Instagram, Facebook, YouTube, and in our guest newsletters to tens of thousands of past travelers.
All guest communication is handled by our trained reservation team and guest services staff. We screen for age, purpose of visit, and behavior patterns, and we don’t allow same-day party bookings or unqualified travelers to stay in your home.
Yes, strategically. We may run short-term offers to boost occupancy during shoulder seasons or last-minute gaps, but always with the intent to protect your average daily rate (ADR) and maximize revenue over time.
We proactively adjust pricing, push promotions, and increase marketing exposure during slower times. Our revenue team works closely with each local office to forecast trends and keep bookings steady year-round.
Casago employs a comprehensive guest screening process to ensure the safety and integrity of your property. We utilize industry-leading tools like Guest Ranger for ID verification, background checks, and payment authentication. Our team also manually reviews bookings for any red flags, ensuring that only responsible and respectful guests are approved.
Our dedicated guest services team manages all aspects of guest communication. From initial inquiries and booking confirmations to check-in instructions and post-stay follow-ups, we ensure prompt and professional interactions. This 24/7 support enhances the guest experience and addresses any issues swiftly.
In the event of accidental damage, we have protocols in place to address the issue promptly. Guests are encouraged to report any damages, and we assess the situation to determine the appropriate course of action. Depending on the circumstances, costs may be covered by the guest’s security deposit, a damage waiver, or directly billed to the guest.
Yes, Casago implements measures to protect your property. We either collect a security deposit or offer a damage waiver option, depending on the property’s location and specific requirements. These measures provide financial protection against potential damages during a guest’s stay.
Casago has a strict no-party policy to maintain the quality and safety of your property. If a party is reported or detected, our team takes immediate action, which may include contacting the guest, involving local authorities, and imposing penalties as outlined in the rental agreement. This proactive approach helps prevent property damage and neighborhood disturbances.
Casago’s pet policies are tailored to each homeowner’s preferences. If you choose to allow pets, we can implement pet fees and additional cleaning protocols.
Yes, Casago offers round-the-clock support to address any guest needs or emergencies. Our team is available 24/7 to assist with issues ranging from lockouts to maintenance concerns, ensuring guests feel secure and well-cared-for throughout their stay.
Ensuring guest satisfaction is a top priority at Casago. We achieve this through meticulous property maintenance, clear communication, and prompt resolution of any issues. Regular property inspections and guest feedback loops allow us to continuously improve the guest experience.
Guests particularly appreciate amenities that enhance comfort and convenience, such as high-speed Wi-Fi, well-equipped kitchens, comfortable bedding, and thoughtful touches like welcome baskets or local guides. Properties with unique features like hot tubs, fireplaces, or scenic views also tend to receive higher satisfaction ratings.
Casago prioritizes prompt resolution of maintenance issues. Our local teams are available 24/7 to address emergencies, ensuring guest satisfaction and property integrity.
We employ a hybrid approach. Casago has trained in-house maintenance teams for routine tasks and partners with vetted local vendors for specialized services. This ensures quality workmanship and timely responses.
Casago collaborates closely with homeowners on maintenance decisions. We provide detailed reports and recommendations, allowing you to approve or decline services. For urgent issues, we act swiftly to prevent further damage, keeping you informed throughout the process.
Our system logs all maintenance activities, providing homeowners with real-time updates, photographs, and detailed reports through the owner portal. This transparency ensures you’re always informed about your property’s condition.
Yes. Casago includes before-and-after photos and comprehensive documentation for all maintenance tasks, ensuring clarity and accountability.
We implement regular inspections and maintenance schedules to address potential issues proactively. This approach minimizes unexpected repairs and extends the lifespan of property components.
Absolutely. Casago prepares properties for seasonal changes, including winterization, HVAC servicing, and storm readiness, ensuring year-round protection.
In emergencies, our local teams act immediately to mitigate damage, contacting emergency services if necessary. We keep homeowners informed and handle coordination with insurance and repair services. We treat water and fire with the same urgency.
Homeowners are responsible for maintenance costs. Casago provides transparent billing with detailed breakdowns, ensuring no hidden fees.
Casago implements rigorous guest screening, property inspections, and maintenance protocols to minimize risks. We also advise homeowners on appropriate insurance coverage to safeguard their investments.
Casago employs a comprehensive, all-in-one technology suite designed to streamline every aspect of property management. This includes tools for reservations, guest communication, pricing optimization, maintenance coordination, and financial reporting. Our integrated system ensures efficiency and transparency, allowing homeowners to monitor their property’s performance in real-time.
Yes. Casago offers a dedicated Owner Management App that provides homeowners with real-time access to their property’s information. Through the app, owners can:
• View and manage reservations
• Block off dates for personal use
• Monitor maintenance requests and work orders
• Access financial statements and performance reports
The app is available for both iOS and Android devices, ensuring you can stay connected to your property from anywhere.
Absolutely. Casago supports the integration of various smart home devices, including:
• Smart Locks: Enhance security and streamline guest check-ins.
• Smart Thermostats: Optimize energy usage and maintain comfortable temperatures.
• Security Cameras: Monitor property exteriors for added peace of mind.
Our team assists in setting up and managing these devices, ensuring they function seamlessly within our management system.
Casago utilizes smart thermostats and energy management systems to monitor and regulate energy consumption. These tools allow for:
• Remote temperature adjustments
• Scheduling HVAC operations based on occupancy
• Alerts for unusual energy usage patterns
By proactively managing utilities, we help homeowners reduce costs and promote sustainability.
Yes. Casago’s technology platforms are designed to support multiple languages and operate effectively across international borders. This ensures consistent service delivery and communication for properties located in diverse regions, including the U.S. and Mexico.
Yes. Casago employs advanced dynamic pricing algorithms that adjust rental rates in real-time based on factors such as:
• Market Demand
• Seasonality
• Local Events
• Competitor Pricing
This strategy maximizes occupancy and revenue, ensuring homeowners achieve optimal returns on their investments.
Yes. Through the Casago Owner App, homeowners receive instant notifications regarding:
• New bookings
• New bookings
• Maintenance requests and completions
• Financial transactions
These alerts keep you informed about your property’s status in real-time.
Casago operates through a franchise model, empowering local property managers, our local heroes, in each market to provide personalized services to homeowners and guests. We build our relationships one at a time. This structure ensures that each property benefits from the attention and expertise of professionals who live in and understand the unique characteristics of their specific location and are responsible to their local community.
Your property will be managed by a dedicated local team, including a Homeowner Experience Manager and on-site staff responsible for guest services, housekeeping, and maintenance. This team is committed to ensuring your property is well-maintained and guests have exceptional experiences.
Casago team members undergo comprehensive training through Casago University, our in-house executive training program. This training covers all aspects of property management, ensuring that our teams are equipped to deliver high-quality service and uphold our Owner-Centric™ philosophy.
Our local teams are available 24/7 to address guest needs and emergencies. Whether it’s a late-night maintenance issue or a special guest request, our teams respond promptly to ensure guest satisfaction and protect your property’s reputation.
While each Casago location operates with local autonomy, we maintain consistency through standardized training, technology platforms, and operational procedures. This ensures that homeowners and guests receive the same high level of service, regardless of the property’s location.
Casago’s franchise model combines the advantages of local expertise with the support of a national brand. Homeowners benefit from personalized attention from local teams who understand their market, backed by the resources, technology, and best practices of a larger organization.
Casago provides its local teams with robust support, including access to advanced technology platforms, marketing resources, and ongoing training. This support enables our teams to focus on delivering exceptional service to homeowners and guests.
Absolutely. We encourage homeowners to connect with their locally owned and operated Casago teams. Building a strong relationship with your property management team fosters better communication and ensures that your specific needs and preferences are understood and met.
Yes. Casago’s local teams are well-versed in the specific licensing and permit requirements of each jurisdiction we operate in. We guide homeowners through the process of obtaining necessary short-term rental licenses and ensure ongoing compliance with local regulations.
Casago maintains a dedicated compliance team that monitors and adapts to local short-term rental laws. We ensure that each property we manage adheres to zoning laws, occupancy limits, tax regulations, and other local ordinances, thereby minimizing legal risks for homeowners.
Homeowners are required to maintain comprehensive property insurance that includes liability coverage suitable for short-term rentals. Casago can provide recommendations for insurance providers that specialize in vacation rental properties to ensure adequate protection.
Casago assists in the collection and remittance of applicable taxes, such as transient occupancy taxes, on behalf of homeowners. We ensure that all tax obligations are met in accordance with local and state laws, providing transparency and peace of mind.
Casago enforces strict rental agreements that outline guest responsibilities and property rules. In the event of violations or damages, we take appropriate actions, which may include charging security deposits, filing insurance claims, or pursuing legal remedies, to protect the homeowner’s interests.
At Casago, we take an Owner-Centric™ approach to handling disputes with guests. Acting as an intermediary, we follow established protocols to professionally and efficiently resolve issues, always prioritizing the protection of the homeowner’s property, reputation, and best interests. Our goal is to reach amicable solutions while ensuring homeowners feel supported and confident in our management.
Casago employs robust data security measures, including encryption and secure data storage, to protect homeowner information. We comply with relevant data protection laws and ensure that personal and financial data is handled with the utmost confidentiality.
Yes. If you sell your property, the new owner can assume the existing reservations and future income in a new Casago management agreement, subject to mutual agreement and standard onboarding procedures. This ensures continuity of service and can be an attractive feature for potential buyers.