Success Story

THE EXPERIENCE

Commitment to serving guests and keeping owners informed

Bayham’s Sorelle Vineyard vacation rental just outside Sedona, AZ frequently welcomes guests looking for a large, inviting space to gather after a day of desert adventure. With many renters coming and going, Ted explains he can attest to the superior service provided by Casago staff. Casago’s local know-how translates into “top-notch” service to ensure excellent guest experiences.

“The guest feedback on how Casago has served renters and attended to their needs during their stay at my property is always very positive,” explains Ted. Yes, even when unavoidable challenges occur, such as unexpected power outages in the high desert, Casago is committed to serving the guests while keeping the homeowner informed and apprised of any event.

Ted details how Casago consistently communicates with him, as the owner, to help with all aspects of house maintenance as needed. This is to ensure effective reporting while Casago keeps the home in beautiful condition. At the Sorelle Vineyard, this includes detailed attention to the home’s cathedral-ceiling grand living room, outdoor pool and jacuzzi, as well as an herb garden and even a bocce court.

“Casago staff are always willing to provide prompt attention to requests and needs to keep my house ready and beautiful,” emphasizes Bayham.

Choosing Casago as the vacation rental management company for this unique home on the outskirts of Sedona was the right decision. Moreover, Ted has been greatly impressed with the branch’s leadership. “Ms. Willey is an exceptional manager for Casago, always professional, prompt, respectful and available 24-7 to answer any questions or help with my house needs.”