We are Owner-Centric®
It started with the idea of putting owners at the center of everything we do. We are passionate about this as our owners are our number one priority.
Our founder, Steve Schwab, started with the end in mind. Taking care of our homeowners is the lens by which we see the world at Casago.
What does Owner-Centric® Mean?
For Casago it means that the homeowner’s best interest is the core decision-making principle of all our actions.
As an Owner-Centric® property management company, we are stewards and advocates of your property. That means we care for your property as if it were our own, and represent you when you are absent. We make sure every decision is based on what is best for our property owners, providing the best experiences for you and your guests.
Casago Credo
Steve’s background as an Army Ranger led him to lead by principles now outlined in the Casago credo. At Casago, we hold ourselves to these fundamental points reflected in our ORANGE company credo: Owner-Centric®, Renters, Anticipate, Nurture, Guide, and Excellence. These principles are discussed in daily meetings held throughout the organization.
Putting together a Credo was important in order to speak to people across the organization and help guide decisions teammates need to make when they are working independent of oversight.
Making good decisions is the beginning of self-empowerment and trust in any organization. Ensuring our principles are well-defined is how teammates obtain clarity on expectations in making good decisions that are aligned with company values.
Owner-Centric® Principles
The first principle of our Orange credo is Owner-Centric®, which breaks down into 6 sentences. Let’s dissect each sentence to fully understand the meaning behind each.
I am the owner’s advocate.
We know our highest value to a homeowner, and what makes us stand out, is having someone local and close to your home that will advocate for you when you are away.
I will make all decisions based on the owner’s best interest.
It seems simple, but it is essential this guiding principle be at the forefront. This encompasses decisions from our front-line teams, who are in your homes, to those making reservations and through to accounting.
I am the steward of their property.
Stewardship of our homeowners’ properties is a promise that each of our teammates commits to when they become part of the Casago team.
I will be overtly transparent.
We are committed to transparency, honesty, and timely communication with all of our homeowners as this is fundamental to maintaining trust.
I will offer respect and honesty, and expect the same.
Homeowners put their trust in us, ensuring we make decisions in their best interest. By maintaining a respectful and honest relationship with our homeowners, they can be confident in our role as stewards of their property.
I will build a professional relationship that transcends business.
Developing relationships with our homeowners goes beyond paperwork and monthly statements. In addition to professional contact with our homeowners, we look to build firm connections with our homeowners as they have entrusted us with their properties.
Stewards of your Property
We know that being a homeowner’s advocate when they are absent is the highest value we can have as the steward of your property.
This Casago quality means our focus is about the stakeholders, our homeowners.
As stewards of your property, Casago also shows our owners we are there for them when issues arise. Casago is there to listen and take our homeowners’ input so that we can best help each other.
Casago CEO Steve Schwab details, “Allowing our homeowners to be seen and heard is so important. We are keenly conscientious of our relationship with homeowners and their comfort level in entrusting us with a major asset in their life.”
Resources for Homeowners
With Casago, we take pride in providing the power of a large company with the touch of a local owner. This translates into lower rates on products, a strong marketing platform, and the benefit of having a local property rental management owner who is there to work with and for you.
Casago’s Owner-Centric® approach provides homeowners with additional tools to stay on top of their properties. This includes precise tracking of reservations, ensuring quality renters, as well as tips and tricks to help vacation rental homes become more profitable.
The Casago Keynotes podcast is another avenue that Casago provides specifically for homeowners. This is where homeowners explore how to get the most out of their relationship with Casago, learn how to bolster their own properties, and even a bit more about the short-term rental industry.
At Casago, our consistency, advocacy, and stewardship, paired with responsive and attentive care for our homeowners, ensures you can be certain we are here to work for you.
