TERMS AND CONDITIONS

Thank you for choosing Playa Palms Beach Hotel. We hope you enjoy your stay in sunny Playa Del Carmen, Mexico. The following information enclosed is provided to help you prepare for your vacation.

VIRTUAL VISITOR INFORMATION CENTER
​Are you a first time guest to Playa Del Carmen? Has it been a while since you visited us?
Please click the link below to access our website to make your visit to Playa Del Carmen more rewarding.
https://casago.com/playa-del-carmen/
https://www.playapalms.com/

DELIBERATE DAMAGES WILL BE CHARGED AGAINST YOUR CREDIT CARD OR CASH DEPOSIT ON FILE WITH PLAYA PALMS BEACH HOTEL
AND CASAGO WITHIN 10 DAYS OF YOUR DEPARTURE.
Deductions will be made for missing, linen, and decoration items as well as for property damage.
Deductions will also be made for lights and A/C-heat units left on and for windows and doors left open or unlocked.

CHECK-IN AND CHECK OUT TIME:
Check-in time is at 3:00 pm. Check out time is at 12:00 pm. Late check out requires pre-authorization, please check rates at the front desk.

PAYMENT:
A deposit of 1 night is required for the reservation. If your reservation is within 14 business days of your arrival date, payment in full is required. We accept VISA and MASTER CARD. The balance of your reservation is due at check-in.

CHARGEBACKS: If a bank chargeback is received, the guest will be responsible for any bank fees that may occur. If there is a charge in question that you think may pertain to your reservation, please contact us before proceeding with a chargeback to avoid loss of the reservation and additional fees

CANCELLATIONS:
We understand plans change sometimes. Unfortunately, due to the nature of our business, we have a strict change and refund policy.
If canceled or modified up to 14 days before the date of arrival, no fee
will be charged.
If canceled or modified later or in case of no-show, 100% of the reservation will be charged.
• No refunds for canceled holiday date reservations.
• Please note: There are no refunds for early departures.

FORCE MAJEURE:

Playa Palms Beach Hotel and Casago cannot be responsible for lack of electricity due to power outages, whether caused by storms, the electrical company (CFE) issues or by any other means out of our control. Nor can we be held responsible for water shortages, which occur due to the lack of water in the town of Playa Del Carmen. We cannot be responsible for weather, acts of nature, and/or other acts of mankind that may impede or otherwise impact your vacation or holiday. Therefore there will be no refunds.
Please contact our reservations office if you have any questions. We are here to help you and we welcome the opportunity.
Thank you again for choosing Playa Palms Beach Hotel.

México Tel: +52 (984) 803 3908
WhatsApp: +52 (984) 268 5092
International: (602) 688 7378

Website: https://www.playapalms.com
http://www.casago.com

Email: cancun@casago.com  

For payment login, click here.