19th-floor Gulf-front condo with Gulf views, pools, hot tubs, tennis, sauna, gym

The beach was nice and the bed was comfortable. Elevators are a nightmare.

The elevators are a nightmare. Ppl (probably owners) keep saying they are fixed. They are not, 2 were down the whole time we were there. You had to plan around anything you wanted to do, leaving an hour early. It was very stressful and not relaxing at all. The people renting the chairs were very rude. We were told when we rented it was from 8-5:30. At 4 o’clock they started removing umbrellas and 4:30 took out chairs. We would never stay here again and would not recommend anyone staying here that wants to relax and enjoy their vacation.

We loved the area. The view from the balcony was breathtaking. The huge sliding glass in the living room and bedroom were amazing! The elevator wait was rough, and the long walk from the garage, but the room, view, and amenities made up for that minor inconvenience. Would stay again

Listen to a mom of 2: it is not worth it. Go somewhere else. This place was a nightmare from start to finish. Power went out, wifi was spotty, check-in staff was rude. She walked away in the middle of checking me in! I asked her co-worker where she went and she laughed and said, “I’m new! It’s not my job to keep tabs on her!” They make everyone check in at the same time- 4 pm. So we had to wait 45 - an hour to get luggage carts. Then the elevator was horrendous. They were so slow you had to stand in a long line for over an hour to wait for your turn. I was wet with sweat by the time we finally got to the condo. We had to cancel our dinner reservation we made for 6:45. There was no way we could make it after waiting so long to get on the elevator, unpacking the luggage cart, and then returning it. You might say, “why return it? Just leave it outside your room and take it back after dinner.” Well, you can’t because they make you turn in your driver’s license as collateral for the luggage cart. By the time we were done with the check in we all had to have showers. I’m not kidding. Standing in these hot halls with no a/c waiting on the elevator all weekend is my version of heck. When we did get to the condo… door was open. That’s fun. Air conditioner didn’t work, wifi went out multiple times. I’m in grad school and missed a school Zoom because of that. There were only three towels in the entire place and one tiny packet of laundry detergent. Absolutely nothing in the kitchen useful. Most of the time they at least have trash bags and dish soap. The furniture was dirty and had hair all over it. Within minutes of walking in the condo, our feet were sandy and black. The balcony door was stuck and it took 24 hours for someone to answer the message to come look. She was very nice, and it’s not her fault, but there is absolutely no one to contact on site if you have a problem. There is a Vacasa desk on the first floor, but I never saw anyone there. The most helpful person was the security guard, but he couldn’t help us really. And the biggest issue of all: we didn’t have water at all for the majority of our stay. You read that right. No water. We never heard anything about why or when or how or if it would be restored. I called and the call went to a call center and they said someone would reach out to me locally and never did. I wish I could attach the screen shots. Just don’t do it. Stay somewhere that has actual people you can talk to for help. Stay somewhere with towels. Soap. A comfortable couch on the balcony or chair… just awful. What a waste of this momma’s money.

Great staff, location, amenities

It was great to have chairs on the beach that came with your room. So convenient!!