Gulf-front getaway with multiple pools and hot tubs plus WiFi, washer&dryer

We stayed September 7th-12th. Upon arrival, we noticed candy bar wrappers in the guest room, the kitchen lights flicker, the dryer lint trap is broke, the tv remote in the living room doesn’t work properly, the kitchens furnishings are minimal, but we expected little things like this honestly so no big deal! On the 8th our smoke detectors in the unit started beeping, we told someone at the facility where we was told 3 times someone would come to replace the batteries and nobody ever showed up. On the 10th I got a text from someone saying they was with Vacasa and had a ticket for a trash can for our unit could they put it inside the door or we put it inside the door when we get back to the room, we wasn’t notified of anything, but kindly told them we would pull it inside when we got back to the room. On the 11th we lost all power in the condo around 9:30am. We waited to see if it was local, at the resort, etc and I finally reached out to the number that text me the day before about the trash can at 1:47pm after telling 2 people locally at the resort. We were told at 2:27pm the property caretaker would be there ASAP, and at 2:55pm they ask if we wanted to be moved to another unit in the meantime- I respond that if it’s a must, that’s fine. If it’s possibly of the power being restored we would be okay with that to prevent moving all of our belongings for 1 night! We never saw anyone, at 5:16pm I sent another message asking if there was an update so we had sense of direction. After awhile of no response we started contacting all the numbers of people associated with Vacasa and this particular unit as the front desk at Laketown Wharf said they couldnt do anything about it it’s up to the homeowner. We made 12 phone calls with no answer, left voicemails and didn’t get a return call, and finally at 6:50pm I get a text saying they are still working on this! I then respond at this point we will just go on home being we check out the next morning and would just like a refund because I also have a 3 year old and we’ve had no power all day, not moved to another unit, and it’s now 7pm. We get a response that says they will find us another 2 bedroom if we wanted to stay or of course we could leave, but would be compensated either way! I then ask if they have another 2 bedroom already located for us to move too or if they were still actively searching because at this point the lobby is now closed and I hadn’t had contact with anyone in over 5 hours, no one has showed up, there is a fridge full of groceries that’s had no power all day, wet clothes in the dryer, etc. They advised at 7:16pm we had to wait on a relocation team to contact us to make the room switch. We finally got to move our belongings to the new room at 9:15pm and during that time we had an encounter with an employee because they had an issue with us putting our stuff in the elevator in bags because it’s “too full” and then the morning of check out we came out to a citation on our car!!

Laketown wharf is our favorite Panama City location! Accessible to the beach, and places to eat and shop (Pier Park, Wal-Mart, Pineapple Willies). Units are always clean, amenities are awesome. Like our 4th time staying and we will be back!

We love it here at Laketown Wharf! We love the amenities and staff are always helpful.

Other than some minor room inconveniences, the condo was great for the time our family stayed in the room. Clean, water views. That’s all we really cared about. The worst part about laketown wharf is the elevators. Always broken, 20-30 min wait times. It’s just too big of a place for so few elevators.

Beautiful condo!

The balcony view was nice. Just nothing wasn’t working properly.