Pointe West Resort - Suits Us

Spacious but too far out

You are going to love Pointe West and the quiet provided in this area of Galveston!!

Never received any call back after being told would the day we arrive. Elevators, broken all covered parking and reserved spots were unavailable. Maintenance guy told us we could park under a storage area within the next morning. There was tow stickers stuck to the motorcycle.

This property was in a great location for our short trip. When we arrived we were a little confused about the parking. The parking was limited due to the garage parking being renovated. Also, the elevator to the building was out of order so lugging our luggage and groceries up 3 flights of stairs was inconvenient. The home was very clean but the home itself was musty smelling. The beds were very comfortable, the furniture was okay and the televisions were small and did not have very good reception.

Definitely the last with a Vacasa listing. Check in was a nightmare. I received two different addresses. The first address sent me to a unit someone was already in. So unsafe. We're in Texas and are lucky that person didnt act drastically. Then we get to the unit, after 8 flights of stairs carrying luggage, food, and children, the 10 digit code doest work on the keypad that only accepts 4 digits. After being on hold, the person answers and gives me the same code in the text. Then finally after a series of "try this try that" we get to the lockbox with a master code for a backup key. We get inside, mostly ok except the subpar AC and some baking sheets that are filthy. The back porch is covered in hundreds of spider egg sacs. Hard to relax with that all around you. The doors are all hard to close because of the rust in the latches. Overall, truly a bad experience. I tried to respond to a text asking if it was clean and they immediately want picture evidence. Which I couldn't provide because I already had cleaned them to start dinner. If it hadn't taken an hour to find/get into the correct unit I would have taken pictures.

First off. I would give a negative number if I could. This condo was pathetic. We have traveled a lot over the years(leisure and work), I have never seen anything so dirty. The following are the issues we had on the first and only day. We got there was never told the unit was in the third floor prior to getting there. We start to unload and go on the elevator, push the button and acts it's going up but them drops slightly, so not safe. So have to lug all the bags up. (4PM)We get to the door and the code that was given doesn't work. They have a 10 digit number and it only accepts 7 numbers then the light turns red. So we had to contact customer service to find out how to get in. They gave us a backup code for the lockbox to use the key. (430PM)We got in, kind of smelly when we first walked in and it was supposedly just cleaned. (5PM)So we make a list for groceries and brought food back. (730PM)We sat down to eat and the dirt caked on AC filter staring us in our faces. And the kitchen lights going in and out(flickering). Then we look around and the ceiling fan blades are the same throughout the place. (8-830PM)So we decide to take showers and then relax, the master bath shower had mold all around it in the grout. The front bathroom, the facet came out of the wall when we turned it on, the mirror is so rusted, you can't see yourself in it. We open the armoire where the TV(small) and we just laughed like the 4 of us could watch it sitting on the couch. We went to the kitchen to get a snack, there was a roach crawling on the counter. I called customer service right then because that was enough. They took our issues and said they were going to let us know from the local team what they could do, that someone might be coming by. (9-930PM). I call back and ask what is going on because it was getting late. They then told us, the local teams said they didn't have any other accommodations so if we left at that moment we could get a refund. It is now 1040 PM. Where are we going to go with a pet and the 4 of us at that time? So we stayed there for 1 night and we still didn't get a full reimbursement. We left by 8am and went to the beach to wait until 4 pm for the other accommodations we had to find for ourselves and had to pay more. Unless they did a lot of work on the place, I wouldn't stay there! When we go back to Galveston for vaca we will not be staying anywhere close to that place.