King Birch Lake Home, Unit 3

Just a great location. Very rustic, certainly not fancy - but the basics were provided and (maybe thanks to the perfect weather) we were comfortable despite a struggling AC unit. I think it’s a great choice for folks who don’t expect a lot of amenities but need a clean room, some basics like a coffee maker, and a great location.

Where do I start. First of all the place is a MOTOR COURT NOT A HOME!! The place looks like it was built in the 50s. It is in desparate need of updating. I climbed up to turn on the ac the top of the ac was covered with grease like no one had cleaned it in a while, the coffee pot was greasy as well. I was surprised not even basic cable? Just a roku with a weak wifi signal. had to reconnect the wifi almost every 10 minutes. I called customer service about it an was told to unplug the wifi wait 5 minutes and plug back in. That fixed it but only for about 10 minutes at a time. It is extreamly difficult to watch tv that way. The toaster is dangerous. I tried to make toast, it filled the room with smoke and set off the fire alarm which was extreamly dificult to silence due to the place being filled with smoke. The toaster was on the LOWEST SETTING. When I went to move the toaster I almost got 3rd degree burns it was as hot on the OUTSIDE as it was on the inside that is NOT normal. No hair dryer. seriously,you can provide shampoo,body wash and conditioner in the shower but no hair dryer? I called customer service again about all these issues. Once I FINALLY got someone to answer. I expressed my greivences and was told someone would CALL me. No one EVER called all I got was people texting me. This text went on ALL day and into the night. I would start texting with someone they would ask me a question, I would answer and maybe an hour or more later I would get a response. seemingly from someone else because they would ask for the confirmation number again. this went on all day and night. One of the last texts I got was at 11:38 PM!!! The last text I got was at 12:59AM!!! The customer service is TERRIBLE!!! The last text was saying sorry I'll make a note of the situation. That is absolutly RIDICULOUS!!! Earlier in the day they had said "I'm going to let them know your expectations for a resolution" "Kindly look out for the update from our team" There was NEVER any talk about compensation or anything. The lake was inaccessable for someone with mobility issues, 3 slippery rocks to get into the water? or junp 3 foot down or jump off the dock...unacceptable. They need to install some REAL steps.

Great place to swim by the docks on the property

Nice setting it was a comfortable room for two nights. The air conditioning unit was very loud. Everything else was fine.

King Birch Lake made an immediate and very favorable first impression! It is quiet, comfortable, clean, and convenient to local and regional attractions! The setting is absolutely picturesque, on the bay! As an older and experienced traveler, I would strongly recommend this location!

Gorgeous view of the lake with dock access, we went swimming. Outdoor area was fabulous. Conveniently located to Alton. Very clean. Great stay!