Sand Dunes Resort 807

Because I booked through a third party, I wasn't allowed to use the Sands Dunes Resort's good pools and lazy river and water park. It really soured the experience.

Loved the room. It was very clean and nice. Just needed a few more cooking supplies and silverware, but other than that it was perfect for a large group.

I loved the out view and placement of condo 10/10 would recommend and do again

I loved the view from the 8th floor and the balcony was spacious and the entire was spacious. I would most definitely come back.

I am completely dissatisfied with the customer service for this unit. Upon arrival, we were able to gain entry as the cleaning service was just leaving. Afterwards when trying to enter the code on the lock it would not work. After making contact via text message, I was given a new code. It would not work either. These were 10 digit codes and after entering the second number the light would blink red on the lock. I was then given the code for the lock box to have a key to the unit. I explained we have 10 people coming and going in different directions and one key would not be sufficient. I was then given a third code for the door lock, a 4-Digit one, and again it would not work. I was then told someone from the local service with contact me. They never did. I have the exact same locks on my home so I am familiar with them. I really believe it only needed a new battery. So, all weekend we left the unit unlocked and our belongings unsecured. This is total unsatisfactory.

We loved the patio and being up on the 8th floor with the view of the ocean. The rooms were nice with plenty of space for the 7 of us that stayed. Clean with plenty of kitchen amenities to get us by. Great location and great resort to stay at. Plenty of things to do. We would do it again!