The Patricia Grand 0928

Why am I paying a cleaning fee for housekeeping when I had to take out the trash myself? Why is that not part of the cleaning process? When I called to check in and did not have any check in details, I was told I did not fill out my booking survey. The email address on file was not accurate therefore I never received the check in information until I called and confirmed my email. Interesting considering Vacasa, whom I booked through, had my correct email address. If I had received those emails prior to an hour before I was checking in I likely would not have stayed. You advertise that there are indoor as well as outdoor pools. That’s inaccurate. There is not an indoor pool or hot tub, they are covered. However, that is not indoor. That is covered. There is a huge difference when it is pouring down rain and the wind is blowing and one cannot enjoy the pool or hot tub because of the wind and rain, and there not being retractable windows as shown in pictures and advertised as an amenity. There are pictures where the retractable windows are shown as down, as well the amenities stating there are indoor pools and hot tubs. Why are the elevators still broken? I have seen reviews where multiple months ago they were broken. We waited 20 minutes on check out day for an elevator that never came. We finally had to carry our bags and suitcases down from the 9th floor. Everytime we rode the elevator it stopped on every single floor. At first we thought some teenagers or kids were playing jokes and had called the elevator to every floor. But that was the norm for it to stop on every floor. Get it together. This morning there was a fire alarm going off at 4am for approximately 3 hours. Nobody from the front desk called, there was nothing said to anybody about any danger or what was going on. All in all it was an awful trip and rest assured I will not return, nor will I be telling people to book there. I realize I’m only one person and that may not matter but I feel someone needed to let someone know that things are not right.

I love staying at the Patricia Grand. The location is perfect for us.

Clean and suitable room. Easy access to the beach, pool and restaurants

We have been staying at the Patricia Grand for the past 3 years and have loved it ever since! Clean rooms, helpful staff, easy check in and check out! Great location close to broadway and the boardwalk. A great experience every time!

Room smells like dog pee. Tried to fix with lysol it helped but then the smell came back. Our personal items smell when we came home. Would not stay here again. We booked a five day four night stay. Left after two days in the room because it smelled so bad.

Love the view and room