The Patricia Grand 0528

My experience with Vacasa was frustrating from beginning to end. When I arrived, the access code I was provided for the room didn't work. I had to call Vacasa to have it reset, which delayed my check-in and disrupted our plans. While the issue was eventually resolved, it created unnecessary stress at the start of our stay. Later, I discovered the room was missing a hair dryer. Because the property was managed by this Vacasa, the hotel staff were unable to help and directed me back to Vacasa. After verifying that my room was supposed to include a hair dryer, I was told someone would contact me, but no one ever did. I stayed three nights and never received a hair dryer or any follow-up. I ultimately had to purchase one myself. The biggest issue was the lack of customer support. Every problem had to go through Vacasa, yet communication was slow, follow-through was nonexistent, and there was no sense of urgency in resolving guest concerns. Based on my experience, I would not book another property managed by Vacasa.

Room was not up to par. Rust, needs paint, fuzz balls on bedding, outlet not working. No longer have DJ at pool no activities on Saturday and Sunday

Excellent

The pools alone are fantastic and so warm!! Beautiful view from our balcony! 10/10

All you need with a good view!

I have nothing to say here. Very dissatisfied and I have stayed at Patricia Grand many times, but never with a owned room by owner. I do not see myself doing it again.