Garden Isle at Puamana

We had a great stay! We liked being able to walk down to the Westin, drive into Hanalei and further! Clean, comfortable, and convenient for whatever we needed!

Clean, nicely remodeled. Quality functional kitchen. Nice rooms. A/C worked well. Great stay - definitely recommend.

The condo had all the amenities and comforts required and steps to the pool, which was great for our family. The location of the condo is central to grocery and restaurants, a short drive to the beach.

The condo was peacefully, decorated and comfortable. The local management, Vacasa, and booking.com were no help when major issue occurred. Unit advertised as wheelchair accessible but it is not. 6” step entrance. Doors 28” wide. Bathroom not accessible. Do NOT trust Vacasa for your vacation! The unit itself is beautiful. Tastefully decorated. One of the nicest condos I’ve stayed in, despite the building and pools being outdated. My issue is with Booking.com, Vacasa, and the local management. We booked the condo through Booking.com where the unit was advertised as ADA accessible. As soon as we made the reservation, we sent a message through Booking.com to ensure there were no barriers to access. Booking sent a message from local management confirming the property was wheelchair accessible. When we arrived at the unit on Friday afternoon at 4 PM, we quickly discovered there is a 6 inch step into the unit. We notified Vacasa and Booking.com where we received text messages letting us know that there is nothing they can do except contact the local manager. They assured us it would be marked as urgent and somebody would follow up immediately. About one hour or 1 1/2 hours later the local manager called us. I spoke to her. She was very friendly. She apologized and said that unit should never have been advertise as ADA and she would request a significant reimbursement from the management team. I informed her that my friend would bring a ramp from Kapaa but I cannot get into the bedroom. She informed me that their maintenance team went home for the day and there was nothing they could do. She did contact the property manager who lived on property. She left his phone number with us. I attempted to contact the property manager and receive no response. Since I could not get into the bedroom doorway, I was forced to sleep on the couch the first night. That did not work out well and was a huge inconvenience for my wife who is my caretaker. The second night, I had no choice, but to try to squeeze into the bedroom, which resulted in the bedroom door cracking. I reached out to the local property manager, but heard nothing back after she gave me the phone number for the on-site manager. Clearly, this is not ideal for any of us. It was a clear violation of my ADA rights and I may pursuit action. Nobody offered a solution and I was stranded. And to this point, nobody has told me how they are going to make the situation right. I have not heard back from anyone despite reaching out to Booking.com, Vacasa, and the local property manager. It is infuriating that I booked through Booking.com and.Vacasa but receive no assistance from them in such an urgent situation. I will no longer use those services because there is no assurance that they will stand behind their promise to provide adequate accommodations. The homeowner must pay substantial fees to Booking.com and Vacasa and the local management, but none of them protected the owner when things went wrong.

Princeville

This condo was the perfect home base for our 12-day stay and truly exceeded our expectations. The location is ideal, with multiple beautiful beaches, grocery stores, and great restaurants all close by. From the moment we stepped inside, we were struck by how lovely the condo is—beautifully decorated, thoughtfully furnished, and incredibly comfortable. It genuinely felt like a home rather than a vacation rental, and it was clear that the owner takes great pride in the space. I also loved the fact that it was single level with high ceilings. It’s a very peaceful and quiet complex. We did not hear a neighbor once when we were in the home. The kitchen was exceptionally well stocked—more so than any vacation rental we’ve stayed in—which made it easy and enjoyable to cook meals or prepare picnics for our daily adventures. We were also welcomed with a bowl of Hawaiian treats on the table, including Kauai coffee, cookies, and granola. That was such a thoughtful touch! Any questions we had for Vacasa were answered promptly and professionally. The responsiveness felt almost like having a concierge, which added to the comfort and ease to our trip. This was our first time staying in a property managed by Vacasa, and it certainly won’t be our last. We couldn’t have asked for a better place to stay and would highly recommend this condo to anyone visiting the area looking for a beautiful and peaceful spot.