Ocean Colony 19

exactly as described

We loved having enough bedrooms and baths for everyone. Close enough to the beach to easily walk there. The unit was clean and well stocked.

The unit was large and well furnished. Loved all the decks and room for everyone to spread out. Pool was great and ocean was steps away. We were a multigenerational family of seven and everyone was happy. WiFi was sketchy but that’s Ocean City. We would love to rent again.

The location of the home is fantastic! Very spacious, lots of outdoor space with all the balconies, and nicely decorated.

I really wanted to love this vacation. Unfortunately we did not. First, when we arrived the first night there was no working light in the garage. It was dark and very hard to see to put in the door code to get into the house. Upon entering, the house “seemed” tidy, but after further inspection it was not. The only way I can think of describing it is someone trying to make it LOOK clean but not actually CLEANING it. The vacuum looked gross. It needed cleaned in order to be able to work properly. Which of course it wasnt. The beater bar was caked with hair and debris and wouldnt allow it to get any of the carpets clean. This being the issue with one of the bedroom carpets. Its was filled with sand. Its the beach, obviously there is going to be sand. But it should have been cleaned and wasn’t. When i went into the childrens room to look at the beds I noticed the ladders for the bunk beds didn’t look like they were fully attached. When I looked at them further I realized the bracket hooks were busted off and didnt even have a way to hold onto the bed. BOTH of them. This was a major safety hazard. Then I noticed the stand up lamp (only form of light in the room) had the switch busted off so you could only use the tiny lamp hanging off the side of it. The ice maker was also broken (so we had to spend money on buying ice everyday) and the freezer had a huge ice spot left in it where it looked like it leaked from the ice maker and then froze a huge mound there. One of the drawers in the fridge was broken and basically just laying in the fridge .And the balcony door off of the second living room area near the pool would not open because the lock was stuck in place. The downstairs bedroom balcony needed the handle replaced because it was falling off and barely opened and the door knob to the bedroom was so loose it barely worked. The knob only needed tightened. Something so simple, but was overlooked. Wifi didn’t work with what they sent me in the original welcome text (took 3 days to get that right too) And to top it all off the pool code we were given didn’t work. I called customer service the morning after we arrived at 7am (because we got in very late the night before) I let them know about all these issues and was told they would put in a ticket for me. I asked about getting things repaired and she said she would submit the ticket and someone would contact me. These things didn’t get fixed until halfway through day 3 of our vacation. We were there 5 days. I messaged customer service via text and called everyday and would get the same thing said to me “ i apologize your trip isn’t what you expected. We will contact the local team and submit another ticket”. I had to keep bugging them over and over again until finally they sent someone out to fix things. I have ALL of the correspondence proving this. The people they sent out to fix things were super nice and friendly and did a great job despite not being told right away. After they sent the technici

Close to beach. Nicely furnished. Safety issues with smoke detectors not working and stairwell light out (light cover was not removable). After numerous calls and in person visit, no response. Very disappointed with lack of response.