Lake Michigan Retreat- Upper Duplex

The view was spectacular

It was great staying at this property. It was clean and ready to use. The interior has amazing history and wood work. The property is peaceful and private!! Amazing views of Lake Michigan with a sunset that you can never forget! With private lake access and a wonderful and clean beach everyone young and old enjoyed the water and sun! We will definitely be back as this property is on our A list!

Awesome place great home on the beach can’t beat the price and the view. Place was roomy and clean, hope to book a longer stay with them next time.

Our experience at the Upper-level Duplex on Lake Michigan was disappointing. While the property management company's customer service was adequate, we encountered numerous issues. A major concern arose when we discovered we couldn't ask questions about the property until after booking. Initially, we were assured the home had direct beach access, prompting us to proceed with our reservation. However, the day before our arrival, we received an email stating the beach access stairs were under construction and no longer available. Upon contacting customer service for clarification, we received conflicting information. Initially, we were reassured that the stairs were intact, but a subsequent call confirmed there was no direct beach access. We asked about cancelling due to this critical change but were informed cancellation would yield no refund. After escalating our concerns, we were assured at the last minute that the property did indeed have direct beach access, and no compensation offered. Arriving at the property, we encountered further issues. The provided entry code didn't work, resulting in a second code given, and instructions referenced a lever that didn't exist, necessitating a physical key to gain access. Inside, the house emitted a strong musty odor that was horrendous, prompting us to purchase air fresheners. Additionally, there were multiple horse flies inside, further adding to our discomfort. Attempting to reach the beach, we found no stairs as promised, contrary to what customer service had stated. After further calls, we were informed the stairs would be repaired by a later date, leaving us to navigate a challenging path to the beach via a steep hill, difficult for older members of our group. Further complicating our stay, we woke to find water leaking into one of the bedrooms, necessitating yet another call to customer service. Overall, our experience with Vacasa was marked by inconvenience and frustration. It's clear the company prioritizes profit over customer satisfaction, providing subpar service and unreliable information. We caution others to be wary when renting from them.