Ruby's House

We had a great time at Ruby's house. It was clean. There was lots of space to gather and have fun. The table fit all eight of us. The kitchen is very well-stocked and beautiful. The garage was also great with nice options of things to do. We would most definitely stay here again. The only thing that would have made it better was if we could have found access to the lake.

The house was beautiful, clean and fully equipped for gourmet cooking! We loved the, fire pit area, and the balconies. We enjoyed the fireplace in the living room and the high-tech TV. The beds were unbelievably comfortable and so were the pillows. I want to find out where they got those!

First time not booking a hotel, we loved it and the house was so clean! We had a great time and already looking to book again!

The house was very clean and the kitchen was adequately equipped with all we needed for our stay.

Ruby’s house was a perfect oasis close to Lake Michigan. You cannot beat that short walk to the beach.

We wouldn't stay again. The home is large and in a nice area but it's not as clean as the photos or as advertised. Our check in date was 10/1. I messaged on 9/24 to let you know that we had driven past the home and that the condition of the outside was not clean and not as pictured in the listing. The white house was covered in Mold and Mildew. This is the only house on this street that had this issue as we could tell. I was assured that it would be taken care of and the house would be pristine upon check-in, as we had family coming from out of state. We checked in on 10/1 and nothing had been done as promised. Once we were actually at the home, and not just driving past, we noticed even more issues such as entire outside walls being covered in spider webs, even the main entry door. Porches also covered in dirt, mildew and spiders. Outside table is rusty. Handrail going upstairs is loose and half way coming off the wall. Inside was mostly clean, with the exception of stains on some furnishings, bedding and the random orange bra my son found and pulled out of a couch cushion!! Our checkout was 10/7. We contacted Vacasa on 10/6 and we were told because we didn't complain earlier during the stay (we did before check in, the day before checkout and after checkout) that we would not be helped in any way. I should not have to have my stay with family we haven't seen in a while interrupted for the home to be cleaned, as it should have Already been done before check in. Very unhappy with the customer service. We don't expect perfection but these issues are excessive. The good is that the rooms are large, and there is enough room for a large group to gather. Plenty of dishes, although the pots and pans could use some updating. Wifi worked great. The upstairs master bath needs some attention in the shower, as some grout is missing, and there's some odd noises from the floors certain spots. The home is in a nice area and the sunsets are beautiful if you walk to the end of the road. Just not what we expected from the photos. Would look at other homes in the future.