Cookies Casa

Everything was wondering

We had a wonderful time. The house was perfect. My family and I were totally impressed by everything about it.

The house was very nice. The only thing we needed during our stay was the outside trash bins emptied and the team came within a few hours. The water was 88-90 degrees. Our only dislike was the lake water was too warm. It was 88-90 degrees. Our family had fun kayaking, fishing and swimming off the dock. Our dog loved dock diving! We also rented a boat and went tubing one day. It was a Great Lake vacation.

We were pleasantly surprised when we walked into the house! The pictures don’t do it justice. We were there during a very hot week and spent most of our time indoors. The house was perfect for our group, plenty of spaces for everyone.

Well this was the worst rental we have ever stayed at. The check in was typical, send you a code for the door. Upon arrival the outside of the property appearance was overgrown. The initial impression when we walked in the door was that the inside was ok. Then we started to walk around and the more we looked the worst the place got. The kitchen equipment is a mess, just about every plate is chipped, all but one pot is spalling toxic non stick material. The TV console had dust that you could write in. Then we walked out back. Grass and bushes were overgrown, the dock is falling apart, mold and grime on all outdoor seating. Trash and junk piled up in corner. Kayak had a hole in the bottom. No PFD available. We complained about the cleanliness and lack of maintenance among other things from the moment got here and the response from Vacasa was horrible. This place is overpriced and under maintained. I requested a manager to come out and walk this property down from the beginning but no one showed. We only get a chance to get our family together every couple of years for a reunion and this place was a disappointment! Not the beautiful lake experience we envisioned. Even the cleaner they sent out left behind rags and cleaning spray and dirt all over the walkway. The sliding glass doors do not look like they have been wiped down in years. Piles of bugs in doors and window sills. Horrible management and outside has not been cleaned in years!! Vacasa customer service is the worst. No point person to communicate with. Just next person in the rotation. Did not pay any attention to our itinerary. Offered to send someone out to address cleaning the night before we were checking out! Too little too late! Keep looking for a better property and management company!! We had asked for a compensation and they gave us $600 not nearly enough for our bad vacation that we get once a year! We brought all of our children to this house which we paid a lot of money for!!!

The house is large, with plenty of room everyone. The basement fridge is a nice plus for overflow. Beds were comfortable. Each bathroom had shampoo/conditioner/body wash supplied which was an added bonus. Bring fire wood for the fire pit and towels for the lake ( home only comes with bath towels). Quiet section of the lake with little boat activity; great for fishing off the dock.