KC24 - Fisherman's Canal Getaway

My family and I had a great time in this Key Colony community. The home is not perfect, but it does have all the amenities that we needed. It was clean, comfortable and perfect for what we were looking to do. We rented a boat during our entire stay of 9 days. Having our own dock and fish cleaning station was great. We will definitely stay here again. :)

Loved the cabana club

This property was not ready for occupancy and was poorly cleaned, poorly maintained, and poorly managed. We were forced to wait 40 minutes past our check in time outside the property. Upon arrival, multiple basic amenities were missing or nonfunctional, including outdoor seating and exterior lighting. These issues were not addressed for two weeks.The interior condition was unacceptable. There was a persistent foul odor, later traced to a hidden bowl containing mold growth. Numerous dirty dishes were left throughout the property. The outdoor table was covered in black mold. The walls were visibly dirty, and we were required to clean the walls ourselves. There was no vacuum provided. The bug infestation was severe. Food could not be left out for more than 20 minutes without insects swarming it. Donuts purchased and stored overnight were found completely covered in bugs within 12 hours. Multiple food items had to be discarded despite being stored properly. An exterminator did eventually visit, but only after repeated issues and with no meaningful resolution. Communication with the owners was consistently inadequate. Multiple messages went unanswered, maintenance visits were promised and did not occur, and information provided regarding repairs was inaccurate. Action was taken only near the end of the stay, after prolonged inconvenience. Throughout the stay, we felt uncomfortable and unwelcome, spending significant time inspecting food for insects and managing cleanliness issues that should not exist in a paid rental. There is no step from house to back yard and a young kid could fall on the pavement and get SERIOUSLY hurt This property is unsanitary, inadequately maintained, and unsuitable for guests. We would not recommend it under any circumstances.

I loved the view of our backyard it was absolutely gorgeous and so relaxing and easy to access our dock and boat. the house was also very clean, neat, and comfortable for our family! definitely recommend staying here

Like our trips before, Fisherman’s Canal Getaway is wonderful. It has EVERYTHING you need to enjoy your stay and feel comfortable, relax, and enjoy the beautiful waters around you. We brought our 28’ boat, fished every day but one, caught LOTS of fish, and had an amazing trip to Key Colony. We will be back…again…..and again

Or stay was mostly okay. It is a nice home, and everything is in good shape. It does have a dock, and that's where my complaint starts. The water at the dock was broke on the second day. I put in a request to have it fixed. By Thursday morning no one has showed up to fix it. So I fixed it myself. I'm kind of upset that no one came to fix it for most of the time that I was there. Boats need to be rinsed, and motors need to be flushed. Going without fresh water at the dock is like having toast without bread. It just doesn't work. I'm upset that I had to fix it myself. I got no apology, just " is there anything else?" I half expect someone to make this right.