Water-view townhome with pool & tennis access & on-site golf

Worst vacation rental EVER!! Doesn’t even come close. The stay we have experienced thus far has been everything but wonderful. Who rents out a unit knowing that the roof leaks. One of the first days we were in the unit it stormed and caused a water issue in the home. The water leaked onto the stairs causing our guest to fall down the stairs. We are so lucky he didnt break a bone. If he has an issue arise we will be taking action. Also, we had water leak into our primary bedroom through the patio doors. We called to put in a complaint with Dwell. We asked to be refunded or relocated because this rental was not as advertised. Far from it. Their response was to send someone over to hear our complaint. A few hours went by and we got a mop and bucket delivered to our front door!!! Really! I’m on vacation and I’m to mop up YOUR mess. Later that day a man caulked a huge hole around the windows. He could put his hand in it. Then he installed a big blue tarp over the windows. Nothing was done with the sliding doors in the primary bedroom. I have to say this is the worst customer service I’ve ever received. Just pass the buck. It’s obvious that this is what they have been doing on this unit for way too long long. Besides the enormous leak that has been happening for far too long in this rental the laundry list of issues needs addressed as well. Let’s start with the primary bedroom. The shower has no liner and water leaks all over the floor. The curtains that are supposed to cover the sliding glass doors don’t actually cover the doors. So you can either change in front of golfers or you can head on into the bathroom and change in there. Hopefully you won’t get stuck in there too long. The door sticks and you can’t get out. Maybe it’s the rot at the bottom of the door?! Let’s talk about the mold gathering at the top of the ceiling from the leaky roof. Or how the front door has a hole in it you can see out of or the way you can barely get out the door. How about the paper wasp nest outside the second balcony and our son was stung. He ended up with a localized reaction and at the emergency department not able to breathe. He then was put on prednisone for a week. This rental is literally a lawsuit in the making. We should have been relocated as soon as the issue happened. If you didn’t have a different rental then we should have been refunded. No one has even reached out to ask us if water is coming in or if the issue was taken care of. I’ll be sure to share my experience with everyone I know.

Great location! Great biking, restaurants and activities. Views were great and friendly environment. If the house was updated the location would be a 5.

This property has been poorly maintained. The majority of the electrical outlets didn’t work or would randomly stop working. Everything in the kitchen cabinets had a strange dust, we had to wash everything. Took them 3 days to pick up the trash from the previous renters. Racoons got into it and had trash everywhere. Took us calling multiple times to have it cleaned up. The plus was each bedroom had its own bathroom and the common living space was spacious. Beds were comfy and linens were clean.

Nice location and our home was very spacious disappointed the pool wasn’t open for the kids