McCloud 176

"I spent my vacation acting as unpaid tech support for Vacasa. The WiFi (Starlink) was completely unstable, connecting for minutes before dropping. Despite me restarting the modem, network, and devices, Vacasa support did nothing but send automated 'we are working on it' messages. My entire evening was wasted troubleshooting a utility that should have been functional. Beyond the WiFi, the parking is a disaster. The listing fails to mention it is 'first come, first serve.' As a result, I had no place to park my car. Management suggested I park in front of a garage but refused to provide a written guarantee that I wouldn't be towed—an unacceptable risk to take while traveling with my pregnant wife. They promised compensation over the phone to keep me quiet, then ghosted me. They don't value your time or your safety. Do not book

Loved the location & lay out of the home. Hot tub was a perfect temperature. Streaming services are not available as listed. Bring your own streaming device to hook up to the living room TV.

We liked the fireplace, the large windows and the cozy nook by one of the windows.

I appreciate the Vacasa staff handling the problem with no WiFi code and the TV not able to connect. Need to provide check out instructions, a WiFi code and instructions how to use Tv.

This condo is ok but lacked amenities and needed some help. The sheets were dirty (stained, dirt and hair). The patio light didn't work and it was empty (no chairs or table). The door code expired during the first day of our visit. We had to wait outside of the apartment for more than 30 minutes. Customer service told us to wait for a property manager to call us. The property manager never called us, so they finally gave us access to a key for the apartment that was in a lock box (they should have given us this right away so we didn't have to stand outside out door for so long). The following day, the key would not work. I just kept spinning. I called customer service again and they had no suggestion other than to wait and a property manager would call us. They never called again. A neighbor approached us and gave us the property managers number. We called him and he gave us the new door code so we could enter. He told us the door code might expire before we leave but it should last the trip. He said the codes are only programmed to last so many entries. Why not program them for the entire trip? The trash was completely full and the condo could use some cleaning. The shower heads could also use replacements. The family room was fine and comfortable, and they had a dining room table to sit at.