Perfectly Located Home - Enjoy a Private Hot Tub & SHARC Passes

We had a wonderful stay at Lava Butte Lane 03. The home was well stocked, and Vacasa was helpful with questions. We enjoyed the SHARC passes too! We'd definitely stay here again. Thank you!

Wonderful house, nice big comfy beds, and fun bunk beds for kids that is away from the main suite. Very clean and has everything you need for your vacation. My phone ran extremely slow on their WiFi, but I wasn’t there to scroll on my phone so not a big deal. However someone going there that may want to work should keep that in mind. The house was right down the road from the park and tennis courts and that was wonderful, but the shops were almost a 40 minute walk so we drove mostly. We wish we had bikes but we had a small infant with us. We have a toddler and the stairs were a little scary so if you have a little toddlers running around, keep that in mind that there are lots of stairs.

Property is decent - great space and location. It has lots of potential. Unfortunately, there were some issues during our stay. *Sign for dishwasher said not to use powder. The only dishwasher soap Vacasa provided was powder. The liquid provided said not to use in dishwasher. *Patio was filthy. This was worse then just normal dirt that accumulates on a patio. It clearly had not been touched - entire patio and all furniture had a thick layer of pollen and yard debris. I had to clean the areas we wanted to use myself. *Wifi connection is poor. *Inside wasn't as clean as it should have been. Visible clumps of dust hanging from the ceiling; floors had hair/crumbs upon arrival. *No instructions given for fireplace (e.g., where to dispose of ashes). *Conflicting check-out instructions. Binder in home said not to strip the beds; email from Vacasa said to strip the beds. Vacasa owns a lot of properties - no excuse to not have these instructions be clear to guests at the property they're paying for. *Way, way too many utensils and dishes ... but the pantry was practically empty (e.g., not even cooking oil provided). *All bikes had minor disrepair. At least one tire was flat on each bike - and the air pump provided was partially broken. *Window screens had holes, allowing bugs in the house. *Patio doors very sticky - hard to open/close. *I received a text from Vacasa at 1:07pm that our home was "clean and ready," eligible for early check-in. Check-in was formally at 4pm, and we got there about 4:30pm. People who check the hot tub levels arrived at 5pm. Not only did they come after regular check-in time, but Vacasa told us the property was ready three hours earlier --- clearly it wasn't.

Great layout. Beautiful decks. Awesome clean hot tube.

The home exceeded my expectations. Very spacious. They had foam topper on the mattress that made if feel like I was sleeping on a cloud. One of the few times remarked getting good sleep on vacation. The outside deck is completely private. The SHARC passes were conveniently located (and utilized!). Next time we want to go to Sunriver we don't have to look for another location to stay, will be bummed if this location is not available, but understandable.