Ruby Peak Haven

Nothing. Don’t waste your time or money with this place. From the private comments. I reached out to VRBO to resolve a significant safety issue found on the last afternoon of the stay. I found an ungrounded extension cord leading to a heated mat outside the main door. The mat wasn’t working properly and ice was building up on the entryway making the deck a sheet of ice. Since this was the last afternoon of the stay and I already contacted the new site manager who had been working for two days in the new position, I understood that the resolution to the matter would not be addressed soon. I resolved the immediate hazard by unplugging the mat. In short, we had been walking over an ungrounded, seemingly non-functioning electrical heated mat with ice on it for the past two days. I spoke with the new manager the following morning upon checkout telling him of the safety concern and letting him know of other shortcomings with the property. We are on vacation - not expecting to spend all our time addressing every shortcoming with the property - like no functional landline, a horrible grease odor in the kitchen, a squealing dryer, missing and burnt out bulbs, broken luggage racks, a non-functional CO detector, dirty dishes and cookware, filthy cabinets, broken AV equipment, and the like. As most are probably concerned, there is an expectation that these matters are already working prior to arrival on vacation. But the ungrounded electrical non-functional heating mat seems to be a significant safety concern that would be of interest to be addressed. I worked with VRBO and their complaint department for the past 2 weeks. I was assured we would receive a response within 48 hours of initially filing the concerns with the property. I am left with little recourse than that of public shaming to get a refund. I am willing to remove this review if a full and complete refund is provided as initially requested. Thank you for your time. I look forward to your response.

Loved feeling tucked away and how cozy the couches next to the fireplace were. We came during winter and enjoyed the quiet

Wonderful house with wonderful amenities. Feels secluded this time of year. I would recommend this place to anyone who wants to visit Wallowa County.

The check in time at 4:00 PM and check out time at 10:00PM really cuts your time short. We feel like we paid for 2 days but only got 1 day and 1 late evening.

secluded and fun place. i have stayed here for years

I want to start by saying I’m not someone who usually leaves reviews, especially negative ones. We truly loved the area, and the house itself is beautiful — even nicer than the photos. The location couldn’t be better. However, our stay was overshadowed by a serious cleanliness issue and the complete lack of response when we reported it. Upon arrival, we found what appeared to be semen and hair on one of the beds. This was discovered just as our child was about to get into that bed for the night. It was shocking and deeply concerning. We reached out immediately for assistance, but no one ever responded or followed up. That lack of basic care and accountability is what makes this experience so disappointing. We were left to handle it ourselves, and there were only two extra sets of sheets available, which wasn’t enough to change all of the beds. We ended up having to sleep in the home knowing at least one bed had not been properly cleaned, which is unacceptable. We also tried to wash the bedding ourselves, but the dryer made such a loud screeching noise that we couldn’t use it while the kids were asleep. If the cleanliness issue had been taken seriously and addressed when we reached out, this could have been a 4 or 5 star stay. The property and location are wonderful, but the complete lack of response to a situation like this completely changed the experience. Also, bring a can opener if you plan to cook — there wasn’t one provided!