CHG128-9063-4-P - Champions Gate Escape - Champions Gate

Their ad specifically mentioned a high chair and crib. There was no high chair and the crib's mattress was on the floor - there was no bottom. When I notified Vacasa, they first of all told me that those were not listed amenities. Then when I told them they were listed, they said they apologized for "the misinformation". We were fortunate that my daughter-in-law brought her pack-and-play and her portable high chair. I specifically booked that house because of those two items for our granddaughter. If I had known they would not be available, I would have chosen another house. The sink in the master bathroom downstairs has the hot and cold reversed. The stove's front right eye only has 1 setting - high. A pillow case in one of the upstairs bedrooms had a questionable stain on it. Some of the drinking glasses in the kitchen had residue still in them. There were only 5 coffee cups for a house that allows up to 8 adults. There was a small grill, but it did not have a grate. The home's temperature was too cold on the 1st floor and too warm upstairs. It appears there is wiring for ceiling fans for some or all of the bedrooms. Those would have been nice. The neighborhood apparently has no quiet time enforcement. There were multiple homes partying until well after 3:00 AM and their music and yelling were loud enough for us to hear with our doors and windows closed. During the day, they played loud music with the "F" word constantly being blasted. We were there 6 nights and there was noise every night. I will never rent again in that particular community. It would have been nice to have measuring cups/spoons, and a can opener. The primary purpose for renting a condo is to be able to prepare some of our own meals to offset the high cost of Orlando. This is my 3rd year renting with Vacasa. The first year, my questions were answered quickly. The person answering questions acted as if they were knowledgeable of the neighborhood where we were renting. I didn't have any reason to contact help last year. This year, both questions I asked were answered as if they were reading from some sort of script. My first question was regarding parking a 3rd car since we were only allowed 2. Their answer was to find a Parkopedia somewhere. NO HELP! Then their initial reaction to my question regarding the high chair and crib was infuriating, and their apology for "the misunderstanding" was no help. The one bright spot was that checking in at the front gate was a breeze, and well-organized.

The cleanliness and state of the house are not up to standard. The WiFi worked. I would have expected an inside lock - not only an electronic one (not sure if code is changed between guests). Neighborhood was fine for walking. Amenities need updating and the house needs a deep clean. I reached out a few times to have issues addressed - I was told someone would be in touch - but I was never contacted.

I absolutely loved this house. It had everything we needed to cook(Except Can opener) I loved that it was clean. The only problem is that if you don’t know if your gonna check out late just know to do it 2 days before. It don’t matter if you think your not!! Do it anyway! They were Not accommodating to our family when we need it just a extra hour to check out. My daughter is artistic and she didn’t want to leave I just needed more time to get her ready I was told No Check out is 10 that was upsetting . Overall I will book again I’m only 2 hours away

When I walked in noticed some things that were damaged. The master bathroom toilet holder was broken off the wall. Outdoor table had melted areas. Walls were damaged. Dresser on 1st floor had many missing knobs. Beds were uncomfortable and extremely squeaky. My older children discovered the storage room that has a crib and high chair. Smelled terrible like water damage and mold. High chair was very dirty and growing mold on it. The home itself was very clean. However it looks like no one has ever cleaned the high chair. Had several issues with check in process and property. The clubhouse never received my family's names as members that are staying there despite showing my reservation and was not allowed admittance for 2 days. I contacted guest services and they resubmitted our info. Shortly after I finally received my pass to go through the main security gate on my 2nd day. I was promised a call back to let me know our names went through to Championsgate, never did. Obviously my info was never submitted thoroughly to Championsgate from the beginning until I put a call in on our 2nd day there. The pool was filled with flying ants and gnats and hair from previous guests. Requested help with the pool filter and never received the correct instructions to turn on the filter to get rid of all the bugs in the pool. I was promised a call when they were going to send someone out. Never received a call back and not convinced anyone had shown up as there were still many bugs in pool the following day and I had to figure out how skim the pool in order to enjoy it with my family. I had stayed previously at Championsgate 2 years ago and it has changed. Previously it was a golf community that people were considerate of the rules that the clubhouse enforces and about quiet time. Had extremely noisy people next door that would party until 2-3 AM screaming and laughing loudly that would wake all of us out of our sleep for our last 3 days and the clubhouse main pool was suppose to be the quiet pool. They did not enforce that the children running around and jumping in the pool should've gone to the lazy river/ play area. As an adult with older children we couldn't enjoy our stay. Definitely will not return to Championsgate or rent a home from Vacasa ever again.

Everything about this place was nice. The house was clean, community was quiet, easy to find and an easy check in. I also had the option for a late check out. I will be booking this house again.