CB21 The Herons Hideaway - Oceanfront

Beds were comfortable. Overall we were very pleased. Our questions were answered quickly. We would recommend this house.

I would recommend this house highly. It's in a great location and you can walk to the boardwalk where there are several shops, restaurants and bars. The house is modern and decorated nicely, we were 7 of us and very comfortable. There were 2 beach chairs and plenty of bath towels. I've read in previous reviews that the elevator did not work the whole time. We didn't have that problem, although it is a little tricky you just have to make sure all gates are closed on all floors and it should run. Also there was a clog on the first floor shower and I called Vacasa and within 10 minutes a plumber was in the house fixing the problem, so again in past reviews there were complaints about slow response times and we did not have that. Overall we had a great visit and would stay here again.

Heron’s Hideaway is a beautiful home. Vacasa rental agency is horrible to work with. I started calling and texting to the help/repair line at 5pm and did not get a call back until 2pm the next day. Then once they did send people to fix the issues, there was ZERO follow up to see how things were going. Poor customer service. The elevator in the home is not reliable, if you have guests who HAVE to have it, this is not the home for you. Our elderly guests had to go home and missed our family vacation in fear of getting stuck in the elevator. Other than having to deal with Vacasa (or lack there of is better way of saying it), this is a wonderful home. Comfortable beds, and beautifully decorated.

We have stayed there twice now. We absolutely love it.

The house was in a beautiful location, was very spacious & tastefully decorated. Loved that this was oceanfront & loved the ocean view. The couches, beds, and pillows were all very comfy. The elevator was nice but we did get stuck in it several times but it eventually began to work. I would have gave this house a 5 star but the thermostat was set to 70 and it was extremely hot there when we visited so I called to see if we could lower it because it was in the 80's outside so the inside was extremely hot. They had someone come and look at the thermostat and I was told it was fine & was also told that we couldn't lower it because owner has it permanently locked at 70 so there was no way we could lower it. Very disappointing! I think this should definitely be disclosed in the rental agreement because I don't think I would have rented if I would have known that. So if you do rent this house I would definitely ask if the temp will be controlled to 70 degrees. Lastly, the shower in the master bedroom on top floor facing the ocean does not have any place to put your soap, shampoo, toiletries(which is a huge inconvenience) so be prepared if you stay here that you will have to put on the shower floor. Overall, a very nice home.

Perfect location with amazing beach access. Plenty to do nearby, clean and comfortable space.