Kona Hawaii Help and FAQ

30 Covered Reasons:
https://www.konanow.com/wp-content/uploads/2021/01/30-Covered-Reasons-1.pdf

Play Travel – Beach – Travel Insurance Brochure:
https://www.konanow.com/wp-content/uploads/2021/01/Play-Travel-Beach-Travel-Insurance-Brochure.pdf

Cancellation of booking at any time after Confirmation has been issued will result in a cancellation fee and the booking fee. Cancellation within the 60-day period prior to check-in will result in forfeiture of the entire rental amount. Refund of monies paid for rental and services will be made under the following circumstances:

• (1) If, on the day that the rental is scheduled to begin, the property is unfit for habitation and no equivalent substitute can be obtained, or the property is not reachable by the usual means of transportation, or access to the property by visitors has been prohibited by authorities;
• or (2) The rental property is re-booked for the same time period and at the same rate of initial booking. If a portion of the rental time is re-booked, a pro-rata refund will be made. All refunds, whether in whole or pro-rata, will be subject to the booking fee and cancellation fee.

To protect against cancellations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we recommend that guests purchase our Trip Cancellation and Interruption Protection Insurance to assure at least a partial refund of deposits paid and reimbursement of other vacation payments.

Yes, our customers need to provide a negative COVID test at their arrival to Kailua-Kona that was made with no more than 3 days prior their arrival. This is checked at the Airport upon your landing.

To read more about what you need to know before visiting, see our blog post here:
https://casago.com/blog/what-you-need-to-know-before-traveling-to-hawaii-2021-2022/

It sure does! We have been advised that the following reasons related to COVID-19 are covered under the Standard Travel policy for 100% reimbursement benefit:

• Illness or death of traveler or anyone in their traveling party
• Illness or death of immediate family members
• Medical Quarantine issued to a specific named traveler or someone in their traveling party

If there is a mandatory 14-day quarantine for everyone coming to the island during their travel (like what was in place through October 14th 2020) and you are unable to make your reservation, then we will refund your booking or reschedule for a different date at no additional fee. An exception to the additional fees applies if the rate of the stay changes.

Currently, this is the information about our charging rules:

• The initial payment includes the 1st night plus taxes and booking fee and should be paid at time of booking.
• The final payment includes the rest of the balance and should be paid 60 days prior your arrival.

For new reservations we are no longer charging the security deposit; now, we are charging the booking fee ($39) and the 1st night plus taxes as initial payment instead of the security deposit.

The request to reschedule your reservation should be made more than 60 days prior to your arrival and there will be a $100 fee. If we can be more flexible, we will.

The kitchens at our properties have basic pots, pans, bowls, etc.

We offer beach chairs and beach towels at each property.

We send the check in instructions 14 days before your arrival. This is sent via email.

We are not offering early check in or late check out at this time because we are accepting last-minute bookings and we need to be sure that the unit will be clean and ready in the case that there is a last-minute booking.

We are not offering early check in or late check out at this time because we are accepting last-minute bookings and we need to be sure that the unit will be clean and ready in the case that there is a last-minute booking.

Our office is open from Monday to Friday, from 9:00am – 5:00pm.

We offer a self-check in procedure. We provide our guests the lock box code or door code that they can use to get their key that will be in a lock box attached to their condo door frame. The lock box code is in the check in instructions that we send 14 days before the arrival.

Our customers can make a reservation even 2 years before their arrival date.

Yes, our customers can make a reservation even for the same day.

We offer a 10% discount on most properties for long stays. (30 days or more).

The best place to stay depends completely on what you are looking for. Do you want convenience? We recommend staying somewhere like Hale Kona Kai, just walking distance to restaurants and shops in Kona Town.

Are you looking to be right on the beach? Try checking out White Sands or Kona by the Sea!

Want a bit more privacy and relaxation away from all the hustle and bustle? Try booking one of our private homes or at a resort a little further down from Kona Town such as Country Club Villas!

Yes! Most communities have pools including: Kona by the Sea, White Sands, Kona Reef, Country Club Villas, and more!

Some of our more luxurious homes also have private pools.

Yes! See our vacation homes on our main page. Many homes and condos are right on the beach.

Vacation rental rates depend on what you're looking for and what season you're visiting. There are lower-mid range nightly rates at many of our Casago rentals. Alternatively, we also offer some luxurious condos and homes. So, there are many different homes offered for all budgets.

The weather in all of Hawaii is as expected, beautiful! Kailua-Kona on the big island is no exception. It's typically mildy humid with sunny, clear skies in the peak seasons.

There is plenty of attractions to visit in Hawaii, from tours at the Kanaloa Octopus Farm or Original Chocolate Factory to Snorkeling and spending a day at one of the nearby volcanoes. You have unlimited amounts of water activities and beaches to visit. In addition, there are numerous restaurants throughout the area.

The best times depend on what you're looking for. If you're looking for the best weather, Hawaii is a year-round destination.

The peak season is from September-early January. This is when rates and flights tend to be higher. Also, the area is a lot more busy due to the Holidays and mild weather.

Summer months of May-August are popular times to visit, plus flights tend to be slightly cheaper in this time.

Kailua, Kailua-Kona, and Kona are the same place. Kailua-Kona is just shortened to Kona or Kailua by visitors.

Kailua-Kona is a city or region on the Big Island. Also referred to as Kona, they have their own airport, landscapes, and attractions.