English: 623 208 6797 | En Mexico: +52 (33) 2102 0134
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English: 623 208 6797 | En Mexico: +52 (33) 2102 0134
Thank you for choosing to rent through Casago Guadalajara. We hope you enjoy your stay in the beautiful city of Guadalajara.
The following information enclosed is provided to help you prepare for your vacation.
DELIBERATE DAMAGES WILL BE CHARGED AGAINST YOUR CREDIT CARD ON FILE WITH CASAGO GUADALAJARA WITHIN YOUR DEPARTURE.
There is a damage security deposit of $4000 pesos MXN ($5000 pesos MXN for high seasonality) you may leave this in cash or credit card at the time of your arrival. Credit Card deposits generate a processing fee of 3%.
CHECK-IN AND CHECK-OUT TIME
Check-in time is at 4:00 pm. Check-out time is at 11:00 am. Late check-out requires pre-authorization. A $300 pesos MXN per hour fee for late check-out is assessed. After 3:00 pm, an additional night stay will be assessed on your credit card.
CASAGO GUADALAJARA SCHEDULE AND LOCATIONS
Our office is located in the lobby of Real View Towers open every day 9:00 am to 9:00 pm
If you plan to arrive outside our published office hours, please let us know in advance so we can accommodate your needs. There is a $350 pesos MXN charge for any late check-ins (after office hours).
OCCUPANCY
Each rental is designed to sleep a specific number of people. This number is noted on your paid confirmation notice.
One (1) Bedroom units are for 2 persons, Two (2) Bedroom units are for 4 persons, Three (3) Bedroom units are for 6 persons
If the property has a sofa bed in the living room, you may add 2 children 12 years old or under with no extra charge or for an additional charge of $300 pesos MXN per person per night at checkin, you may add 2 persons, 13 years old or older. Please do not allow any additional persons to sleep in your rental condominium than allowed. If more people are found in your rental than you registered or pre-paid, you will lose your damage deposit and will be subject to eviction without returning your rental payment.
PAYMENT
A fifty percent (50%) down payment is required for the reservation. If your reservation is within ten business days of your arrival date, payment in full is required. We accept VISA and Master Card. The balance of your reservation is due at check-in.
NOTE: The credit card must be brought at the time of check-in by the cardholder. If the credit card is forgotten, then the charge on that Credit Card will be refunded, and a new payment will have to be made on a different credit card. Don't forget to bring your ID.
CANCELLATIONS
We understand plans change sometimes. Unfortunately, due to the nature of our business, we have a strict change and refund policy.
•If a cancellation is made more than ten days before the arrival date, there will be a cancellation fee of $1500 pesos MXN. At that time, we will refund your credit card less the $1500 pesos MXN cancellation fee.
•If cancellation is less than ten days before the arrival date, there will be no refunds.
•No refunds for canceled high-season date reservations.
•Please note: There are no refunds for early departures.
AFFILIATE'S CANCELLATION POLICY
If you made the reservations through our affiliates, you will find the cancellation policy posted on the website from which you booked it.
REBOOKING
Changes to your reservation arrival and departure dates or the type of condominium rented can be made up to 20 days anytime in advance of your scheduled reservation arrival date for a $500 pesos MXN rebooking fee for each event. There is a maximum of three (3) changes per reservation permitted. The cancellation policy applies to the original reservation dates.
THE RENTALS WE MANAGE ARE INDIVIDUALLY OWNED
We are proud of the condominiums we represent and we do everything possible to represent the property's condition and available amenities to the general public before renting. Each property owner has furnished their rental in a fashion expected to meet the requirements of rental guests. If you stay in a rental that does not meet your requirements, please let us know. Likewise, if you enjoyed your stay and would like to request the same rental in the future, please let us know and we will forward this information to the owner. Unfortunately, there will be no refunds if the condominium does not fulfill your expectations.
TOWEL SUPPLY
The towels in your condominium are for your own use and will not be replaced during your stay. We thank you in advance for using them appropriately.
FORCE MAJEURE
Casago Guadalajara cannot be responsible for the lack of electricity due to power outages, whether caused by storms, the electrical company (CFE) issues, or by any other means out of our control. Nor can we be held responsible for water shortages. We cannot be responsible for weather, acts of nature, and/or other acts of mankind that may impede or otherwise impact your vacation or holiday. Therefore, there will be no refunds.
Please contact our reservations office if you have any questions. We are here to help you, and we welcome the opportunity. Thank you again for choosing Casago Guadalajara as your vacation rental property provider.
RULES AND REGULATIONS
Check-in time 4:00 pm Check-out time 11:00 am Guadalajara Time
Thank you for booking with Casago Guadalajara. We are confident that you will abide by these Rules and Regulations that are being provided for your convenience and that your stay here will be most pleasurable. Please note that loud, rowdy, and disruptive behavior will not be tolerated, that all Rules and Regulations of the condominium of Mexico are strictly enforced, and that violators will be held accountable including, but not limited to, arrested by proper authorities, eviction from the premises and/or forfeiture of all monies paid. All times quoted in these Rules and Regulations are Guadalajara Time.
• The reservation holder must be at least 21 years old and present state-issued ID upon check-in.
• The Administration maintains a Zero Tolerance Policy on threatening or abusive behavior. Harassment or physical abuse of any person by another is prohibited. Violators of this and or the rules below are subject to immediate removal from the property.
• NO offensive, intimidating, or threatening behavior will be tolerated. Violators are subject to immediate removal from the Resort.
• If there is anything wrong in your unit at check-in time, please notify the front desk within the first 20 minutes (this includes cleaning issues).
• Smoking is not permitted in any unit, elevators, inside the Clubhouse and in or around the pool area.
• Please do not move or rearrange the furniture and avoid taking any items out of the condominium. Everything is inventoried and anything damaged, broken, missing, or lost will be charged to you. Please report any noticeable damages immediately upon check-in.
• Please do not move pool furniture from pool areas. For your own safety glass containers are not allowed in pool areas.
• Fireworks, firearms and drugs are prohibited by Mexican Law. Fireworks are prohibited within 1 mile from the properties.
• No music or loud noise that might disturb owners and renters after 10:00pm is allowed to preserve tranquility.
• Room capacity, 3 bedrooms (6 persons), 2 bedrooms (4 persons), 1 bedrooms (2 persons). Only 2 extra people are allowed per unit if the unit is supplied with a sofa sleeper.
• There is a charge for extra people who are 13 years of age and older (12 & under also count as an extra person but there is no charge for them).
• No additional persons are allowed to stay in the rental than the ones allowed per unit type.
• BBQ grills are not allowed inside the condominiums or on the patios.
• When leaving lower-floor condos, please be sure to secure the glass door and windows.
• The cleaning service will be provided after you check out of your unit. If you require additional cleaning, you may request it at the front desk. This will generate an extra cost.
• Please do not leave trash in hallways, place all trash in the designated trash areas.
• Please return all room keys upon checkout, to avoid a replacement key charge.
• Only registered persons staying at the Resort are allowed to use common areas such as the swimming pool, fitness center, etc. These areas cannot be used after 11:00pm. The guest's visitors are not allowed to use the common areas.
• Guests are not allowed to have visitors during their stay.
• You will only be assigned a space for your car in the parking lot. Additional cars will have to be parked in areas assigned by the security guard or outside the property, depending on the case.
• Casago and Administration are not responsible for vehicles or items left in them.
• Only condominium renters and owners can use the amenities such as the pool and grills. Be sure to wear your ID bracelet provided at check-in while in the common areas. This allows security personnel to easily identify you and keep unauthorized persons out. If you do not wear the ID Bracelet you will be addressed by security and you will be escorted off the property.
• No pets are allowed.
• Casago Guadalajara and Administration are not responsible for items left in the condominium please be sure to lock the units.
• People under the age of 18 cannot use the gym facilities. Children under the age of 14 are not allowed in the Jacuzzi areas.
• Children must be under adult supervision around pool and Jacuzzi areas at all times. There are no lifeguards on duty.
• Hanging any sort of clothes or towels on terrace rails is prohibited.
• Swimming suits only are allowed in pools. Street clothes are prohibited in the pools and Jacuzzi.
• It is prohibited to consume food or drinks inside the pool. Glass objects in any form are not allowed in the pool areas.
• Lost and Damaged Wristbands will have an extra charge.
ACKNOWLEDGEMENT
I have read and understand these rules and regulations, I acknowledge that breaking these rules may cause the loss of any remaining time in the rental unit and the loss of my payment (rental and security deposits). Deliberate damages will be charged against my credit card or cash deposit on file with Casago Guadalajara within 24 hours of my departure. I take full responsibility for any and all damage I or any of my guests may cause during my occupancy. FORCE MAJEURE: Casago Guadalajara cannot be responsible for lack of electricity due to power outages, whether they are or not caused by storms, the electrical company (CFE) issues or by any other means out of our control. Nor can we be held responsible for water shortages. We cannot be responsible for weather, acts of nature, and/or other acts of mankind that may impede or otherwise impact your vacation or holiday. Therefore, there will be no refunds.
Please contact our office if you have any questions. We are here to help you and we welcome the opportunity. Thank you again for choosing Casago Guadalajara as your vacation rental property provider.
US: (623) 208-6797
MX: 52 (33) 2102-0134
WhatsApp: 52 (33) 3026-2212
Web: Casago.com/Guadalajara
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