USA & Canada: (877) 276-5745 | En Mexico: (638) 383-0700
USA & Canada: (877) 276-5745 | En Mexico: (638) 383-0700
USA & Canada: (877) 276-5745 | En Mexico: (638) 383-0700
USA & Canada: (877) 276-5745 | En Mexico: (638) 383-0700
It started with a simple idea that the owner should be at the center of everything we do. Over time this became our passion. Each of our team-members goes through an intensive coaching course to become part of the singular idea that we are the owner’s advocate.
At Casago, upon completion of their initial training, each member takes an oath to be the steward of the properties we serve and the specific needs of our high-end vacation homeowners. Whether you’re looking for revenue-producing vacation rental services, long-term property management, home care management, Corporate housing, or cleaning management services, Casago delivers Cash, Care, and Communication for your home, all in one place.
At Casago, our goal is to provide our valued customers with a vacation rental that makes them feel at home. We handpick the locations of each vacation rental property to ensure ample choices for everyone. Offering prime homes in picturesque and safe communities, we have options for every budget, ranging from charming villas to spacious condos and scenic beach houses.
We also offer professional property management services for property owners in Mexico, the United States, Costa Rica, and Aruba. Our services are all about our clients, which is why we strive to maintain and grow your revenue through our professional services. We take the responsibility of promoting your property, while managing it and maintaining your investment in shape. You can always count on our professionals to take care of your property from top to bottom.
For over 20 years, it has been our purpose to present only excellence, including in our property management services. Today, Casago is present in over 70 markets including the U.S., Mexico, Costa Rica, and Aruba. This broad scope offers a wide range of exquisite vacation rental homes and villas. We also have a collection of more than 3,000 condos and beachfront houses.
All our clients can be assured they will be well taken care of and their needs appropriately addressed. Our professional vacation rental and resort management team in prime destinations ensures a knowledgable local presence. With such round-the-clock attention, we can readily assist whenever you require our services.
Our business culture strengthens how we operate within the company and across communities. Our top priorities center on effective communication with our owners, guests, and primarily among our staff. This ensures our staff can properly deal with clients to guarantee the satisfaction of owners and renters. Our culture comprises of the following:
The Vision of the Company: Our vision is to become frontrunners in hospitality services, as we abide by the company’s core values. We achieve this by serving our clients with excellence and maintaining a strong relationship in all aspects of the business. We make sure we can identify a clear vision that everyone within Casago understands. This is one of the essentials of becoming a leader in the industry. Our vision statement encompasses the direction and goals of the business to generate loyalty through our staff’s involvement.
The company has a set of standards that certifies excellence in our property management services and the rentals we offer. At the same time, this vision reveals the company’s principles to ensure reliability to the clients.
The Core Values of the Company: We are deeply committed to obtaining quality in both our vacation rental properties and our professional services. All our operations are based on our devotion to provide superior facilities and processes that will secure the contentment of all our clients.
Honesty: It is our lifelong guarantee that we always work with our clients and other people straightforwardly and truthfully.
Appreciating the Owners: We believe that the company will not exist without the valuable property owners. Our staff is dedicated to keeping owners at the center of all operations to help ensure the success of the business. Our property management services make sure that all homes are well-maintained and everything is working correctly. If there are problems, these must be immediately reported in order to be dealt with promptly. The goal is to keep owners happy and satisfied with their properties at all times.
Caring for Renters: One of the company’s goals is to turn renters into fans who will keep coming back to our vacation rental properties. We aim to satisfy all guest demands and requests so they will have a smile on their face whenever they check out. Hopefully, they will recall their happy memories and spread the word to other people, allowing us to grow our clientele even further.
Readiness to Serve: Some renters and owners are expressive about their wishes, which makes our work easier. However, there are also times when guests have unexpressed needs. It is the job of our staff to anticipate guest demands so that they are satisfied throughout their stay, whether they tell us their wants and requests or not.
Building Confidence: It is also our job to ensure every owner and renter will trust our ability to provide superior assistance. As we strive to deliver high-quality services, their confidence in our company also grows. Therefore, whenever there is an issue that a guest or owner is facing, our staff will rush to help, no matter what time of the day. We make sure that all complaints are addressed, resolved, and recorded.
Going Above and Beyond: Our staff is trained to be competitive so that all customers will see the results they want. Whether for a private home, villa, or any vacation rental property, our property management staff is always willing to perform above and beyond what is expected of them. It is our mission to go the extra mile to safeguard our clients’ fulfillment and happiness.
Topnotch Service: Finally, it is the responsibility of our staff and management to deliver exceptional service at all costs. If there is something that does not meet the standards of the company, our personnel should always be ready to do what needs to be done. This way, they can help achieve the company’s benchmark of excellence.
Our staff regularly take part in 10-minute daily meetings. These gatherings are essential to ensure they excel at communicating accurately in serving clients and represent the company better than ever. Everyone is able to discuss specific matters that need attention so these can be addressed promptly and effectively.
The moment a client enters any of our properties, we make sure they are comfortable and feel immediately pampered. Our staff upholds a four-step procedure to guarantee our clients will be pleased with our services:
The staff gives each client a warm welcome, serving everyone with a smile. Our staff is trained to be hospitable, polite, and of course, efficient. Our goal is to ensure that all guests feel welcome throughout their stay.
Make guests know that the company values them wholly. When guests step into the vacation rental of their choice, our job is to build a relationship right away. As customers become more comfortable, we engage in conversations with them so they can tell us whatever they need to feel even more relaxed and content in their chosen property.
We understand that some needs may be left unexpressed. It is not the duty our guests to tell us everything they want. However, it is our responsibility to anticipate and address these concerns, even when unstated. Our highly trained professional staff, including our property management personnel, is always ready to assist the needs of our customers, whether these requirements are unspoken or openly stated. For instance, if a guest drives several hours to reach our vacation rental, we should unquestionably be prepared to provide them with a comfortable place to rest upon arrival.
Lastly, we must say goodbye to guests and make certain they only have good things to say about our vacation rentals. Our services are dedicated to providing all clients with a warm retreat so they can compare our luxury properties with their own homes. As guests leave, we want them to have a smile on their faces, wish them a safe trip as they go back, and invite them to stay with us once again.
From lavish vacation rental properties to our outstanding property management services, we have what it takes to make your ideal getaway a reality. When it comes to vacation homes, we have short-term rentals situated right where you want them to be, so you can create memories that will surely last a lifetime.
We also offer professional property management services so that you do not have to worry about your investment. It will be in the right hands, which is our guarantee to all property owners. We understand how it can become quite challenging to manage a home you do not live close to, which is why you can leave the job of handling the property to us.
Our property management professionals will take care of your apartment, home, or any building you have so you can feel confident you made the correct decision from the moment you hand us the responsibility. To give you the peace of mind you need, we guarantee we value your investment as much as you do. We want to create a long-lasting relationship, which we believe stems from effective communication.
We know there are hundreds or even thousands of options out there, but our property management services and professionals only have one goal: to ensure your satisfaction. Here is how we do it:
We focus on what is essential. Our property management experts are all about your happiness. We have professionals who can take care of every real estate investment type, and we can assign one for you who is well-versed in the kind of property you own.
For instance, if you have an apartment, we will provide you with an expert who can handle all the administrative aspects of an apartment building. Whether it is to market the home, inspect it regularly, or perform managerial work of supervising the income property, we can carry out all these duties with flying colors. We certify that your interests are also aligned with ours.
We have top-of-the-line property management systems. We have been in the business for years, but it is not just our experience that guarantees our efficiency. It is also the knowledge of our property management staff who is well-aware of every detail and method when it comes to securing payments, complying with regulations, and performing routine maintenance, among other aspects.
We have easy-to-understand procedures and affordable property management services. We know that you want the best for your property, but being the best does not mean you have to break your bank. We make sure you get what you pay for, and every penny you spend is worth it.
Casago is the ultimate destination for vacationers and the most reliable company you should work with for your property management needs.